Pepperfry
10+ Routematic Interview Questions and Answers
Q1. Same time 2 customers came into your store and you are alone in a store and one person want to buy some product from you and the second person have some exclation regarding the last order. how you handle both c...
read moreAs a Studio Manager, I would prioritize the customer with the issue regarding the last order and try to resolve their concern as quickly as possible while also acknowledging the other customer's presence.
Acknowledge both customers and apologize for any wait time
Ask the customer with the issue to explain their concern and offer a solution
If the other customer is in a rush, offer to quickly assist them or take their contact information to follow up later
Maintain a calm and prof...read more
Q2. How you handle a customer who received broken furniture and after next day he has a marriage in her house. How you help this type of customer
Offer immediate assistance to replace the broken furniture and ensure timely delivery before the customer's marriage.
Apologize for the inconvenience caused and assure the customer that the issue will be resolved as soon as possible.
Ask for pictures of the broken furniture to assess the damage and expedite the replacement process.
Offer a temporary solution such as renting furniture until the replacement arrives.
Ensure timely delivery of the replacement furniture before the cus...read more
Q3. What is your understanding about wooden furniture
Wooden furniture is furniture made from wood, which is a natural and versatile material.
Wooden furniture is durable and can last for generations with proper care.
Different types of wood have different characteristics and are suited for different types of furniture.
Wooden furniture can be finished in a variety of ways, including staining, painting, or leaving it natural.
Wooden furniture can be crafted in a variety of styles, from traditional to modern.
Examples of wooden furnit...read more
Q4. What are the KRAs on which you are being measured in the current company & what business matrices do you refer/measure to understand the business
Q5. How many brands is Being handled by one category associate
Q6. Tell about typing speed
My typing speed is 80 words per minute with 98% accuracy.
Typing speed: 80 words per minute
Accuracy: 98%
Experience with typing reports, emails, and documents efficiently
Q7. How to handle late delivery
Handle late delivery by communicating with the customer, offering solutions, and ensuring future deliveries are on time.
Communicate with the customer about the delay and apologize for the inconvenience.
Offer solutions such as a discount on the next purchase or expedited shipping.
Ensure future deliveries are on time by monitoring the process closely and addressing any issues promptly.
Q8. Sales pitch: Selling the table to a customer
Q9. What is furniture?
Furniture refers to movable objects intended to support various human activities such as seating, sleeping, and storage.
Furniture includes items such as chairs, tables, beds, sofas, cabinets, and shelves.
It is typically made from materials like wood, metal, plastic, or fabric.
Furniture can be functional, decorative, or a combination of both.
Different styles of furniture include modern, traditional, rustic, and minimalist.
Furniture can be used in homes, offices, restaurants, h...read more
Q10. Types of furniture?
Types of furniture include seating, storage, tables, beds, and more.
Seating (chairs, sofas, benches)
Storage (cabinets, shelves, wardrobes)
Tables (dining tables, coffee tables, desks)
Beds (bed frames, mattresses, headboards)
Outdoor furniture (patio sets, hammocks, outdoor sofas)
Q11. sales pitch for the sofa
Top HR Questions asked in Routematic
Interview Process at Routematic
Top Interview Questions from Similar Companies
Reviews
Interviews
Salaries
Users/Month