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10+ Routematic Interview Questions and Answers

Updated 10 Oct 2024

Q1. Same time 2 customers came into your store and you are alone in a store and one person want to buy some product from you and the second person have some exclation regarding the last order. how you handle both c...

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Ans.

As a Studio Manager, I would prioritize the customer with the issue regarding the last order and try to resolve their concern as quickly as possible while also acknowledging the other customer's presence.

  • Acknowledge both customers and apologize for any wait time

  • Ask the customer with the issue to explain their concern and offer a solution

  • If the other customer is in a rush, offer to quickly assist them or take their contact information to follow up later

  • Maintain a calm and prof...read more

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Q2. How you handle a customer who received broken furniture and after next day he has a marriage in her house. How you help this type of customer

Ans.

Offer immediate assistance to replace the broken furniture and ensure timely delivery before the customer's marriage.

  • Apologize for the inconvenience caused and assure the customer that the issue will be resolved as soon as possible.

  • Ask for pictures of the broken furniture to assess the damage and expedite the replacement process.

  • Offer a temporary solution such as renting furniture until the replacement arrives.

  • Ensure timely delivery of the replacement furniture before the cus...read more

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Q3. What is your understanding about wooden furniture

Ans.

Wooden furniture is furniture made from wood, which is a natural and versatile material.

  • Wooden furniture is durable and can last for generations with proper care.

  • Different types of wood have different characteristics and are suited for different types of furniture.

  • Wooden furniture can be finished in a variety of ways, including staining, painting, or leaving it natural.

  • Wooden furniture can be crafted in a variety of styles, from traditional to modern.

  • Examples of wooden furnit...read more

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Q4. What are the KRAs on which you are being measured in the current company & what business matrices do you refer/measure to understand the business

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Discover Routematic interview dos and don'ts from real experiences

Q5. How many brands is Being handled by one category associate

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Q6. Tell about typing speed

Ans.

My typing speed is 80 words per minute with 98% accuracy.

  • Typing speed: 80 words per minute

  • Accuracy: 98%

  • Experience with typing reports, emails, and documents efficiently

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Q7. How to handle late delivery

Ans.

Handle late delivery by communicating with the customer, offering solutions, and ensuring future deliveries are on time.

  • Communicate with the customer about the delay and apologize for the inconvenience.

  • Offer solutions such as a discount on the next purchase or expedited shipping.

  • Ensure future deliveries are on time by monitoring the process closely and addressing any issues promptly.

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Q8. Sales pitch: Selling the table to a customer

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Q9. What is furniture?

Ans.

Furniture refers to movable objects intended to support various human activities such as seating, sleeping, and storage.

  • Furniture includes items such as chairs, tables, beds, sofas, cabinets, and shelves.

  • It is typically made from materials like wood, metal, plastic, or fabric.

  • Furniture can be functional, decorative, or a combination of both.

  • Different styles of furniture include modern, traditional, rustic, and minimalist.

  • Furniture can be used in homes, offices, restaurants, h...read more

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Q10. Types of furniture?

Ans.

Types of furniture include seating, storage, tables, beds, and more.

  • Seating (chairs, sofas, benches)

  • Storage (cabinets, shelves, wardrobes)

  • Tables (dining tables, coffee tables, desks)

  • Beds (bed frames, mattresses, headboards)

  • Outdoor furniture (patio sets, hammocks, outdoor sofas)

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Q11. sales pitch for the sofa

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