People Tech Group Business Analyst Interview Questions and Answers

Effective customer interaction involves active listening, empathy, clear communication, and timely follow-ups to build strong relationships.

• Active Listening: Pay attention to customer needs and concerns. For example, during a meeting, summarize their points to show understanding.

• Empathy: Understand the customer's perspective. If a client is frustrated, acknowledge their feelings and reassure them you are there to help.

• ...read more

I would listen to their concerns, empathize with their perspective, find common ground, and propose mutually beneficial solutions.

• Listen actively to understand their concerns

• Empathize with their perspective to build rapport

• Find common ground to establish a foundation for negotiation

• Propose mutually beneficial solutions to address their needs

Writing Jira queries for Business Analyst role

• Use JQL (Jira Query Language) to create queries

• Utilize keywords like 'project', 'assignee', 'status', 'priority', etc.

• Combine multiple criteria using logical operators like 'AND', 'OR'

• Save commonly used queries as filters for easy access

• Use Jira's advanced search features for more complex queries