Parexel International Senior Manager Interview Questions and Answers

Extensive experience in managing IT support teams, ensuring efficient service delivery and high customer satisfaction.

• Led a team of 15 IT support specialists, improving response time by 30% through process optimization.

• Implemented a ticketing system that reduced issue resolution time from 48 hours to 24 hours.

• Conducted regular training sessions for staff, resulting in a 25% increase in first-call resolution rates.

• Colla...read more

Present c to c refers to the current customer to customer interactions within a business.

• Present c to c focuses on the direct interactions between customers in a business setting.

• It involves analyzing customer behavior, preferences, and feedback to improve customer experience.

• Examples include customer reviews, complaints, referrals, and interactions on social media platforms.

I am currently working as a Senior Sales Executive at XYZ Company.

• Responsible for managing a team of sales representatives

• Developing and implementing sales strategies to meet targets

• Building and maintaining relationships with clients

• Analyzing sales data and trends to make informed decisions

Businesses handle revenue through various channels such as sales, services, investments, and partnerships.

• Revenue can be generated through sales of products or services.

• Businesses can also earn revenue through investments in stocks, bonds, or real estate.

• Partnerships with other companies can also contribute to revenue generation.

• Diversifying revenue streams can help businesses mitigate risks and increase overall profit