What is difference between empathy and sympathy

Question

Accepted Answer

Empathy is understanding and sharing the feelings of others, while sympathy is feeling sorry for someone's situation.

Empathy is putting yourself in someone else's shoes and feeling what they feel.
Sympathy is acknowledging someone's pain or situation and feeling sorry for them.
Empathy is more about understanding and connection, while sympathy is more about acknowledging and offering support.
For example, if a friend is going through a breakup, empathy would be feeling their pain and understanding how they feel, while sympathy would be acknowledging their pain and offering support.
Empathy is important in customer service as it helps to build rapport and trust with customers.
Sympathy can also be helpful in customer service, as it shows that you care about the customer's situation.

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