OSG INDIA Quality Engineer Interview Questions and Answers for Experienced

To measure micrometre reading, use a micrometre screw gauge and take the reading from the scale and thimble.

• Clean the micrometre screw gauge before use

• Place the object to be measured between the anvil and spindle

• Turn the thimble until the object is firmly held

• Read the scale and thimble to get the micrometre reading

• Take multiple readings and calculate the average for accuracy

Fishbone diagram is a visual tool used to identify the possible causes of a problem.

• Also known as Ishikawa diagram or cause-and-effect diagram

• Used in quality control to identify root causes of defects

• Categories include people, process, equipment, materials, environment, and management

• Example: A fishbone diagram can be used to identify the possible causes of delays in a manufacturing process

The 7QC tools are essential techniques for quality control and improvement in various industries.

• 1. Cause-and-Effect Diagram: Helps identify root causes of problems (e.g., fishbone diagram).

• 2. Check Sheet: A structured form for collecting and analyzing data (e.g., defect tracking).

• 3. Control Chart: Monitors process stability over time (e.g., X-bar and R charts).

• 4. Histogram: Displays frequency distribution of data (e.g...read more

Effective strategies for handling customer complaints include active listening, empathy, prompt resolution, and follow-up communication.

• Active Listening: Fully concentrate on the customer's issue without interrupting. For example, repeat back what they said to confirm understanding.

• Empathy: Show understanding of the customer's feelings. For instance, say, 'I understand how frustrating this must be for you.'

• Prompt Resol...read more

MACE and IATF audits ensure quality and compliance in manufacturing and automotive sectors, respectively.

• MACE stands for 'Manufacturing Assessment and Compliance Evaluation', focusing on quality in manufacturing processes.

• IATF refers to the 'International Automotive Task Force', which sets standards for automotive quality management systems.

• MACE audits assess compliance with industry standards and regulations, ensuring...read more

GDNT stands for Geometric Dimensioning and Tolerancing, a system for defining engineering tolerances and specifications.

• GDNT provides a clear and concise way to communicate design intent.

• It uses symbols and annotations to specify allowable variations in part geometry.

• For example, a flatness tolerance indicates how much a surface can deviate from being perfectly flat.

• GDNT helps in ensuring parts fit together correctly i...read more