Nova IVI Fertility Customer Care Executive Interview Questions and Answers for Experienced

Q1. Tell the names and Doctors and pathologies in your city
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Q2. Tell any nearest hospital near your house
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Q1. I understand that but you have any job for me
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Q2. I understand that but you have any Job for me
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Q1. I understand by your works
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Q2. I understand by your work
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A comprehensive technique to
Judge the suitability of an
Individual and his appropriateness
For admission scholarship job

A comprehensive technique to judge the suitability of an individual and his approach for job

A standard document used for the transfer of
Stocks in a closely held corporation sometimes

A standard used for the transfer of stocks in a closely held corporation sometimes

Q1. Experience & salary
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Q2. Expected salary
Ans. 
My expected salary is negotiable and depends on the job responsibilities, company benefits, and growth opportunities.
• My expected salary range is between $XX,XXX to $XX,XXX per year.

• I am open to discussing the salary package based on the overall compensation package.

• I am looking for a competitive salary that reflects my skills and experience.

• I am also interested in learning about any additional benefits or perks offered
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Q1. Core work knowledge
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Q2. About organisation
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Q1. About Software knowledge
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Q2. About role clarity
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Q1. Why do you want to work in cloud nine?
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Q2. What do you want to be in next 5 years?
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Q1. What about me n my family,education
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Q2. 2nd round unit head
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Q1. Same inter view
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Q2. Same. Interview
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Q1. Salary discuss and joing date
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Q2. Same interview
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Q1. Last working experience
Ans. 
I worked as a Customer Care Executive at a telecommunications company, handling customer inquiries and resolving issues.
• Managed a high volume of incoming calls and emails from customers

• Provided excellent customer service by addressing concerns and resolving issues in a timely manner

• Collaborated with other departments to ensure customer satisfaction

• Utilized CRM software to track customer interactions and maintain accura
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Q2. About you last work responsibility
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Q3. Introduce Your self
Ans. 
I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service and resolving customer issues.
• I have over 5 years of experience in customer service roles, including handling inquiries, complaints, and escalations.

• I am skilled in active listening, problem-solving, and conflict resolution.

• I have a proven track record of meeting and exceeding customer satisfaction goals.

• I am profici...read more
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Q4. How to improve customer satisfaction
Ans. 
To improve customer satisfaction, focus on communication, personalized service, quick resolution of issues, and feedback.
• Improve communication by actively listening to customers and addressing their concerns promptly

• Provide personalized service by understanding individual needs and preferences

• Resolve issues quickly and efficiently to show customers that their time is valued

• Collect feedback regularly to understand custo...read more
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Q5. How to hand customer
Ans. 
Handle customers with empathy, patience, and effective communication.
• Listen actively to the customer's concerns and show empathy towards their situation.

• Remain calm and patient, even in challenging situations.

• Communicate clearly and effectively, providing solutions or assistance to the customer.

• Follow up with the customer to ensure their issue has been resolved satisfactorily.

• Maintain a positive attitude and profession...read more
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Q1. Where do you done your last job ?
Ans. 
I worked at XYZ Company as a Customer Service Representative.
• Worked at XYZ Company

• Role: Customer Service Representative

• Handled customer inquiries and complaints

• Provided product information and resolved issues
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Q2. What's the reason you quit from the last job ?
Ans. 
I left my last job to pursue new opportunities and challenges in a different industry.
• Seeking career growth in a different field

• Looking for new challenges and opportunities

• Wanting to explore different industries
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Q3. Why should you leave teaching field?
Ans. 
I am looking for a new challenge and growth opportunities in the customer care field.
• Seeking new challenges and growth opportunities

• Passionate about providing excellent customer service

• Enjoy working in a fast-paced environment

• Believe my skills and experience align better with customer care role
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Q4. What's the last salary?
Ans. 
I am currently earning $50,000 per year.
• Current salary is $50,000 per year

• Received a raise last year

• Salary is in line with industry standards
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Q5. How much salary you expected?
Ans. 
I am looking for a competitive salary based on my experience and skills.
• I am open to discussing salary based on the responsibilities and expectations of the role.

• I have researched the average salary range for Customer care executives in this industry.

• I am looking for a salary that reflects my qualifications and contributions to the company.

• I am also considering benefits, bonuses, and opportunities for growth in my sala
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Q1. Tell me something about yourself
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Q2. Why uh left your last company
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Q1. Basic questions like tell me something ant yourself and past experiences
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