Nivea Customer Service Associate (Csa) Interview Questions and Answers

Sales is the process of selling products or services to customers in exchange for money.

• Sales involves identifying potential customers

• Sales includes presenting products or services to customers

• Sales requires negotiating prices and terms

• Sales involves closing deals and generating revenue

• Purchase Order (PO) is a document issued by a buyer to a seller indicating the type, quantity, and agreed price of products or services

I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.

• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM software to track customer interactions

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding customer servic

I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.

• Explain your relevant experience in customer support roles

• Highlight your skills in problem-solving and communication

• Mention any specific achievements or certifications in customer service

• Discuss your approach to handling difficult customers or situations

I have 2 years of experience in customer service at a telecommunications company.

• Handled customer inquiries via phone, email, and chat

• Resolved billing issues and technical problems

• Provided product information and assistance with account management

• Received positive feedback from customers for excellent service

• Collaborated with other departments to ensure customer satisfaction