NatWest Markets Customer Service & Operations Analyst Interview Questions and Answers

General aptitude questions

Q1. Introduction, KYC, CDD, PEP, AML, Sanction Situation based questions.
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It was easy almost all the questions were non technical

Q1. Introduce ur self Few questions abt the company
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They have changed the aptitude test model now

Q1. Qualification of the candidate
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Q2. Any previous employment/ career gap and mostly which is mentioned in resume
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Q1. Basic intro tell me about yourself
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Q2. What is your strength and how it is used in your personal life
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each question has a limit of 1 min

Q1. Ask from your cv .be prepared with all the question that can come from your cv
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Q2. Any past experience in customer service
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Easy test, logical and verbal reasoning

Q1. Why NatWest Group
Ans. 
NatWest Group's strong reputation for customer service and commitment to innovation make it an ideal fit for my skills and values.
• NatWest Group has a strong reputation for excellent customer service, which aligns with my passion for helping others.

• The company is known for its commitment to innovation and technology, which excites me as someone who enjoys staying up-to-date with the latest trends.

• NatWest Group's focus o...read more
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Q2. About the resume
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Q1. Tell Me about yourself
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Q2. What you know about bank
Ans. 
Banks are financial institutions that provide various services such as accepting deposits, lending money, and facilitating financial transactions.
• Banks accept deposits from customers, which can be in the form of savings accounts, checking accounts, or certificates of deposit.

• Banks lend money to individuals and businesses, providing loans for various purposes such as buying a home, starting a business, or financing educ...read more
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Q3. How bank earn money
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Banks earn money through various sources such as interest on loans, fees for services, and investments.
• Interest on loans: Banks charge interest on the loans they provide to customers, generating revenue.

• Fees for services: Banks charge fees for services such as account maintenance, overdrafts, and wire transfers.

• Investments: Banks invest in various financial instruments to generate returns, such as stocks, bonds, and re...read more
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Q4. Strength and weakness
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Q5. How you work in stressful situation
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