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Msc Agency India Customer Service Executive Interview Questions and Answers

Updated 16 Mar 2022

Msc Agency India Customer Service Executive Interview Experiences

1 interview found

I applied via Approached by Company and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Share details of your previous job.
  • Q3. Why are you looking for a change?

Interview Preparation Tips

Interview preparation tips for other job seekers - I have just new job for sales & marketing and customer service sales for shipping industry

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Arabic Questions
  • Q2. Reply in Arabic
  • Q3. Asked about work responsibility of previous company Amazon.
  • Q4. Asked to introduce myself.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic aptitude and typing test

Round 2 - Technical 

(1 Question)

  • Q1. About company and simple interview question
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

General knowledge question

Round 2 - One-on-one 

(2 Questions)

  • Q1. My self question
  • Q2. Which department are working detail
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and resolving technical issues

    • Strong communication and problem-solving skills

    • Received multiple awards for excellent customer service

  • Answered by AI
  • Q2. Why should i hire you ?
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a proven track record of resolving customer issues efficiently.

    • I have X years of experience in customer service roles

    • I am skilled in handling difficult customers and resolving conflicts

    • I have received positive feedback from previous employers for my excellent communication skills

    • I am dedicated to providing top-notch customer service and

  • Answered by AI
  • Q3. Why you want to join our company
  • Ans. 

    I am impressed by your company's reputation for excellent customer service and innovative solutions.

    • I admire your company's commitment to providing top-notch customer service

    • I am excited about the opportunity to work with a team that values innovation and creativity

    • I believe that my skills and experience align well with the values and goals of your company

  • Answered by AI
  • Q4. Whats your role in this positions
  • Ans. 

    As a Customer Service Executive, my role is to provide excellent customer service, resolve customer inquiries and issues, and ensure customer satisfaction.

    • Provide excellent customer service through phone, email, and chat

    • Resolve customer inquiries and issues in a timely and efficient manner

    • Ensure customer satisfaction by addressing concerns and providing solutions

    • Maintain accurate records of customer interactions and tr...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Senco Gold Customer Service Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Must be well groom at interview time
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Can you provide a brief introduction about yourself?
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and ensuring customer satisfaction.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and escalations

    • Proficient in using CRM systems and other customer service tools

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service perfor

  • Answered by AI
  • Q2. What are your strengths and weaknesses?
  • Ans. 

    My strengths include excellent communication skills and problem-solving abilities. My weaknesses include being overly detail-oriented and sometimes taking on too much work.

    • Strengths: Excellent communication skills

    • Strengths: Strong problem-solving abilities

    • Weaknesses: Overly detail-oriented

    • Weaknesses: Sometimes take on too much work

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Why did you leave your last job?
  • Ans. 

    Seeking new challenges and opportunities for growth.

    • Looking for new challenges and opportunities for growth

    • Desire for career advancement

    • Seeking a more fulfilling role

  • Answered by AI
  • Q2. How do you manage stress and pressure in your work environment?
  • Ans. 

    I manage stress by prioritizing tasks, taking breaks, and seeking support from colleagues.

    • Prioritize tasks to focus on what is most important

    • Take short breaks to recharge and refocus

    • Seek support from colleagues or supervisors when feeling overwhelmed

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Like discuss about My self.

Round 2 - One-on-one 

(2 Questions)

  • Q1. HR and interviewe discuss about why do you want to this job?.
  • Q2. Are you ready for shift another place ?
  • Ans. 

    Yes, I am ready to shift to another place for the job.

    • I am flexible and willing to relocate for the right opportunity.

    • I have experience in adapting to new environments and working in different locations.

    • I understand the importance of being open to new experiences and challenges in a customer service role.

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Department on interviews
  • Q2. Other

Interview Preparation Tips

Topics to prepare for Senco Gold Customer Service Executive interview:
  • About company
Interview preparation tips for other job seekers - Stores manager and HR taking interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jan 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Ask about the last compant
  • Q2. Ask about your experience
Round 2 - One-on-one 

(1 Question)

  • Q1. Ask about how many times you are working
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Some general queries, mathematical and analyticals. multiple choice. 15mins

Round 2 - Typing Test 

(1 Question)

  • Q1. Typing speed should be atleast 25wpm
Round 3 - HR 

(1 Question)

  • Q1. Usual previous job questions and how long you can stay

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not panic to attend an interview. If you do not know an answer, just admit it. No silence.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Work experience
  • Q2. Calculation

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing any advice and tips

Msc Agency India Interview FAQs

How many rounds are there in Msc Agency India Customer Service Executive interview?
Msc Agency India interview process usually has 1 rounds. The most common rounds in the Msc Agency India interview process are HR.

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Msc Agency India Customer Service Executive Salary
based on 4 salaries
₹2.6 L/yr - ₹4 L/yr
At par with the average Customer Service Executive Salary in India
View more details

Msc Agency India Customer Service Executive Reviews and Ratings

based on 2 reviews

1.3/5

Rating in categories

3.0

Skill development

1.2

Work-life balance

3.1

Salary

4.9

Job security

4.1

Company culture

1.2

Promotions

1.2

Work satisfaction

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