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Moniepoint Technical Support Engineer Interview Questions, Process, and Tips

Updated 22 May 2024

Moniepoint Technical Support Engineer Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Technical 

(6 Questions)

  • Q1. Write a select query that selects all the data from a table named cards where the pan column has values that start or begin with the number ‘4’ and the active_percentage column has values not being one of...
  • Q2. Could you type in the chatbox a sample LEFT JOIN selecting all columns of all records from a table called agents and corresponding columns in the second table called wallets, where wallet_id is a column sh...
  • Q3. You are in charge of the mobile banking application of a bank, which runs a micro service architecture, and at a particular time 4 different services(Transfer, Airtime, Billpayment, Login) of the applicat...
  • Ans. 

    I would prioritize identifying the root causes of each service outage and work on restoring them one by one.

    • Prioritize identifying the root causes of each service outage

    • Work on restoring the services one by one

    • Communicate with relevant teams to coordinate efforts

    • Implement monitoring and alerting systems to prevent future outages

  • Answered by AI
  • Q4. Problem: You are asked to prove that the bulb in a refrigeraitor actually goes off upon closing the door of the refrigerator, how can you prove this.
  • Ans. 

    To prove that the bulb in a refrigerator actually goes off upon closing the door, you can use a simple test involving observation and a manual switch.

    • Open the refrigerator door and observe the bulb is on.

    • Manually press the switch that is triggered when the door is closed to simulate the door being closed.

    • Observe that the bulb turns off when the switch is pressed, indicating that it does go off when the door is closed.

  • Answered by AI
  • Q5. Problem: Six plays A, B, C, D, E and F are staged on six days of the week starting from Monday to Saturday. Play C is staged on Tuesday. Plays A, F and B are staged one after the other in the same order. P...
  • Ans. 

    Play E is staged on Saturday.

    • Play C is staged on Tuesday.

    • Plays A, F, and B are staged one after the other.

    • Play D is not staged on Monday or Wednesday.

  • Answered by AI
  • Q6. Problem: How can you measure 4L of water with only a 5L cup and a 3L cup (assume that you have an unlimited supply of water).
Round 2 - Technical 

(3 Questions)

  • Q1. Write a query showing the percentage of completed transactions.
  • Ans. 

    Query to show the percentage of completed transactions

    • Use COUNT() function to count total transactions

    • Use SUM() function to count completed transactions

    • Calculate percentage by dividing completed transactions by total transactions and multiplying by 100

  • Answered by AI
  • Q2. Tell me about your recent role.
  • Q3. Tell me about the tools you use.
  • Ans. 

    I use a variety of tools such as remote desktop software, ticketing systems, knowledge bases, and diagnostic tools.

    • Remote desktop software (e.g. TeamViewer, AnyDesk)

    • Ticketing systems (e.g. Zendesk, Jira)

    • Knowledge bases (e.g. Confluence, SharePoint)

    • Diagnostic tools (e.g. Wireshark, Ping)

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself.

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Group Activity 

(2 Questions)

  • Q1. Advantage and disadvantage of smart phones
  • Ans. 

    Smartphones offer convenience and connectivity but can also lead to distractions and privacy concerns.

    • Advantage: Convenient access to information, communication, and entertainment

    • Advantage: Enhanced productivity with apps and tools

    • Disadvantage: Potential distractions from notifications and social media

    • Disadvantage: Privacy concerns with data collection and security risks

  • Answered by AI
  • Q2. Advantage and disadvantage of online education
  • Ans. 

    Online education offers flexibility but lacks in-person interaction.

    • Advantage: Flexibility to study at own pace and schedule.

    • Advantage: Access to a wide range of courses and resources from anywhere.

    • Disadvantage: Lack of in-person interaction with teachers and peers.

    • Disadvantage: Potential for distractions and lack of motivation without a structured environment.

    • Disadvantage: Limited hands-on learning experiences for cer

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

    • 5 years of experience in technical support

    • Proficient in troubleshooting hardware and software issues

    • Strong communication and problem-solving skills

  • Answered by AI
  • Q2. What makes you a suitable candidate for this position?
  • Ans. 

    I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.

    • Extensive experience in troubleshooting technical issues

    • Strong knowledge of various operating systems and software applications

    • Excellent communication skills to effectively assist customers

    • Proven track record of resolving complex technical problems efficiently

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to answer, but consider real-time scenarios.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

First Round was assessment test round, Which includes English + Cognitive questions

Round 2 - Technical 

(1 Question)

  • Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Communication round 

(1 Question)

  • Q1. Brief self introduction
Round 2 - Technical 

(1 Question)

  • Q1. For fresher, How do you troubleshoot when user is getting a blue screen error?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Sql and Linux questions
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Sql query , database connectivity,
  • Q2. Unix commands , grep, find, sed
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at Amrita Vishwa Vidyapeetham, Amritapuri Campus and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Coding Test 

Hackerrank medium - hard lavel questions

Round 2 - Technical 

(2 Questions)

  • Q1. DSA question of finding the largest element and it's occurrence. Along with time complexity.
  • Q2. OOP, DBMS and all fundamentals
Round 3 - HR 

(2 Questions)

  • Q1. Project related question and why IBM?
  • Q2. Explain the issues handled in previous project

Interview Preparation Tips

Topics to prepare for IBM Technical Support Engineer interview:
  • DBMS
  • DSA
  • OOP
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Sort the list and take out 2nd minimum
  • Ans. 

    Sort the list of strings and remove the 2nd minimum element.

    • Sort the list of strings in ascending order.

    • Remove the 2nd element from the sorted list.

  • Answered by AI
  • Q2. Define append and extend.
  • Ans. 

    Append adds a single element to the end of a list, while extend adds multiple elements to the end of a list.

    • Append adds a single element to the end of a list.

    • Extend adds multiple elements to the end of a list.

    • Example: list1 = [1, 2, 3], list2 = [4, 5], list1.append(4) will result in list1 = [1, 2, 3, 4], list1.extend(list2) will result in list1 = [1, 2, 3, 4, 5]

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - good

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - Aptitude Test 

There were five rounds
1. HR screening
2. Technical Test
3. IVR test
4. Manager round
5. Offer letter discussion

Round 2 - Technical 

(2 Questions)

  • Q1. Computer Network Question
  • Q2. Group Discussion
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Sql constraint , primary key, unique and foreign key

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Moniepoint Interview FAQs

How many rounds are there in Moniepoint Technical Support Engineer interview?
Moniepoint interview process usually has 2 rounds. The most common rounds in the Moniepoint interview process are Technical.
What are the top questions asked in Moniepoint Technical Support Engineer interview?

Some of the top questions asked at the Moniepoint Technical Support Engineer interview -

  1. You are in charge of the mobile banking application of a bank, which runs a mi...read more
  2. Problem: Six plays A, B, C, D, E and F are staged on six days of the week start...read more
  3. Problem: You are asked to prove that the bulb in a refrigeraitor actually goes ...read more

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Senior Software Engineer
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