Locuz Enterprise Solutions Interview Questions and Answers

As a Support Engineer, my day to day activities involve troubleshooting login issues among other technical problems.

• Verify if the user is entering the correct credentials

• Check if the user account is active and not locked out

• Check if there are any network connectivity issues

• Check if there are any server-side issues

• Reset the user's password if necessary

• Provide clear instructions to the user on how to resolve the issue

• Document the issue and the steps taken to resolve it

Creating a VM involves selecting a virtualization platform, configuring settings, and installing an operating system.

• Select a virtualization platform such as VMware, Hyper-V, or VirtualBox

• Configure settings such as CPU, memory, storage, and network

• Install an operating system on the VM, either from an ISO file or a network source

Different types of backup strategies include full backup, incremental backup, differential backup, and mirror backup.

• Full backup: A complete backup of all data and files.

• Incremental backup: Backs up only the data that has changed since the last backup.

• Differential backup: Backs up all changes since the last full backup.

• Mirror backup: An exact copy of the data is created in real-time.

Planned maintenance is scheduled maintenance performed on equipment or systems to prevent unexpected breakdowns.

• Scheduled maintenance to prevent unexpected breakdowns

• Regularly performed on equipment or systems

• Helps to ensure optimal performance and longevity

• Examples: changing oil in a car every 5,000 miles, updating software on a computer monthly

Troubleshooting issues and resolving problems is a crucial aspect of a Support Engineer's job.

• Identify the root cause of the problem

• Use diagnostic tools to gather information

• Collaborate with team members to find solutions

• Document the troubleshooting process and solution

• Test the solution to ensure it resolves the issue

DC discovery is the process of identifying and mapping the devices and components in a data center.

• DC discovery involves scanning the network to identify devices and their configurations.

• It helps in creating an inventory of all the hardware and software components in the data center.

• DC discovery is important for monitoring and managing the data center infrastructure.

• Examples of DC discovery tools include SolarWinds, BMC Discovery, and ServiceNow Discovery.

Authentication is the process of verifying the identity of a user or system.

• Authentication can be done through various methods such as passwords, biometrics, tokens, or certificates.

• The process involves the user providing credentials, which are then verified by the system.

• If the credentials match, the user is granted access to the system or application.

• Authentication is important for security and privacy purposes.

• Examples of authentication protocols include OAuth, SAML, and O...read more

Types of storage replication include synchronous, asynchronous, and snapshot-based replication.

• Synchronous replication ensures data is mirrored in real-time between primary and secondary storage systems.

• Asynchronous replication allows for a delay in data transfer between primary and secondary storage systems.

• Snapshot-based replication captures a point-in-time copy of data for replication purposes.

• Examples: EMC SRDF for synchronous replication, NetApp SnapMirror for asynchrono...read more