Interview Questions and Answers

Upselling is encouraging customers to purchase a higher-end product or additional items, while cross-selling is suggesting related or complementary products.

• Upselling involves persuading a customer to buy a more expensive version of the product they are interested in.

• Cross-selling involves offering customers related or complementary products to go along with their original purchase.

• Examples: Upselling - suggesting a customer upgrade to a premium brand of medication. Cross-sel...read more

Antacid drugs are medications that help neutralize stomach acid to relieve symptoms of indigestion, heartburn, and acid reflux.

• Antacid drugs work by increasing the pH level in the stomach, reducing acidity.

• They can provide quick relief from symptoms like heartburn, indigestion, and sour stomach.

• Common ingredients in antacid drugs include aluminum hydroxide, magnesium hydroxide, calcium carbonate, and sodium bicarbonate.

• Antacid drugs are available in various forms such as tabl...read more

Some common multivitamin tablet names include Centrum, One A Day, Nature Made, Kirkland Signature, and GNC Mega Men.

• Centrum

• One A Day

• Nature Made

• Kirkland Signature

• GNC Mega Men

Chlorpheniramine can cause adverse reactions such as drowsiness, dry mouth, blurred vision, and constipation.

• Common side effects include dizziness, headache, nausea, and loss of appetite.

• Rare but serious side effects include seizures, irregular heartbeat, and difficulty breathing.

• Chlorpheniramine should not be taken with alcohol or other sedatives as it can increase drowsiness.

• Patients with glaucoma, enlarged prostate, or thyroid problems should use caution when taking chlorp...read more

Some common gastric tablets include omeprazole, ranitidine, and pantoprazole.

• Omeprazole

• Ranitidine

• Pantoprazole

I will handle customers with empathy, patience, and professionalism.

• Listen actively to their concerns and needs

• Provide clear and concise information about our services

• Offer solutions and alternatives to meet their needs

• Be respectful and courteous at all times

• Follow up to ensure their satisfaction

• Handle complaints with empathy and a willingness to resolve the issue

• Maintain confidentiality and respect their privacy

• Stay up-to-date with industry trends and best practices

Adverse drug reaction is an unwanted or harmful reaction to a medication.

• It can range from mild to severe and can occur immediately or after prolonged use.

• Symptoms may include rash, nausea, dizziness, or difficulty breathing.

• Examples include anaphylaxis from penicillin or liver damage from acetaminophen.

• Adverse drug reactions can be prevented by proper medication management and monitoring.

• Reporting adverse drug reactions to healthcare providers is important for patient safety...read more