Max Fashion Senior Customer Relation Executive Interview Questions and Answers

Q1. Customer service providers
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Q2. Customer handling complaint
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Q3. Customer benifits
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Q4. Customer offers
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Employee response and employee thinking best

What is your name ????

Q1. What is there in technical
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Q2. Installing the watch's battery and servicing it
Ans. 
Installing a watch's battery and servicing it involves careful handling and knowledge of the specific watch model.
• Ensure the watch is turned off before opening the back cover

• Use the appropriate tools to open the watch case without damaging it

• Replace the battery with the correct type and size recommended by the manufacturer

• Check for any water damage or dirt inside the watch during servicing

• Test the watch after replacing...read more
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Q3. Watche's servicing it
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Q1. What can you do for this company?
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What kind of experience will it be with friends?

Q1. What's the name of our HR
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What's assignment ????

Q1. Tell me about your self
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Q2. What is BPO
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BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples o...read more
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Aptitude and english

Simulation about chats and situational questions

Q1. Everything about experiences and situations
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Q1. Personal Life and about the company
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Q1. Reason for leaving previous company
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Q2. How would you deal with high rated customer
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Q1. Tell me about Yourself
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General aptitude test will be conducted

Q1. Where do you see yourself in 5 years?
Ans. 
In 5 years, I see myself as a successful Customer Relationship Manager leading a team and driving customer satisfaction.
• Leading a team of customer relationship managers

• Implementing strategies to improve customer satisfaction

• Building strong relationships with key clients

• Continuously learning and staying updated with industry trends

• Contributing to the growth and success of the company
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Q2. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and expectations of the role.
• I believe that compensation should be fair and competitive within the industry.

• I am more focused on finding the right fit and opportunity rather than a specific salary.

• I am open to negotiation and would like to learn more about the benefits and growth opportunities within the company.

• I am confident that my skills and experience wi...read more
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Q3. What is your family background?
Ans. 
My family background is diverse and has shaped my values and perspectives.
• My parents come from different cultural backgrounds, which has exposed me to different traditions and languages.

• I have siblings who have pursued various careers, which has influenced my own career choices.

• My family has always emphasized the importance of strong relationships and effective communication.

• Growing up, I witnessed my parents' dedicati...read more
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Q4. Why should we hire you?
Ans. 
I have a strong background in customer relationship management and a proven track record of improving customer satisfaction and retention.
• I have X years of experience in customer relationship management.

• I have successfully implemented strategies to improve customer satisfaction and retention rates in my previous role at Company A.

• I am highly skilled in building and maintaining strong relationships with customers, ensur...read more
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Q5. Tell me about yourself.
Ans. 
I am an experienced Customer Relationship Manager with a strong background in building and maintaining customer relationships.
• I have worked in the customer service industry for over 5 years.

• I have successfully managed a team of customer service representatives.

• I am skilled in resolving customer complaints and ensuring customer satisfaction.

• I have a proven track record of increasing customer retention rates.

• I am profici...read more
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Q6. Why do you want to work with retail
Ans. 
I want to work with retail because I enjoy working with customers and helping them find the products they need.
• I have a passion for providing excellent customer service

• I enjoy the fast-paced and dynamic environment of retail

• I have experience in sales and enjoy the challenge of meeting targets

• I appreciate the opportunity to work with a diverse range of customers

• I believe retail offers great opportunities for personal an
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