Massive Restaurants Waitress Interview Questions and Answers

Q1. How will you handle veg nonveg concern ?
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Q2. How to handle angary customer?
Ans. 
Handling an angry customer requires active listening, empathy, and a willingness to find a solution.
• Listen actively to the customer's concerns without interrupting them

• Empathize with the customer's frustration and acknowledge their feelings

• Apologize for any inconvenience caused and take responsibility for finding a solution

• Offer a solution that meets the customer's needs and expectations

• Follow up with the customer to e
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Q1. How you control the daily food cost?
Ans. 
To control daily food cost, I implement inventory management, portion control, and cost analysis.
• Implement inventory management to track food usage and prevent wastage

• Enforce portion control to minimize food waste and control costs

• Conduct regular cost analysis to identify areas of improvement and cost-saving opportunities
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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced shift manager with a strong track record of successfully leading teams and ensuring smooth operations.
• Experienced shift manager

• Proven track record of leading teams

• Skilled in ensuring smooth operations

• Dedicated and reliable
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Q2. Brief your experience
Ans. 
I have 5 years of experience as a Shift Manager in the retail industry.
• Managed a team of 15 employees and ensured smooth operations during shifts

• Created and implemented efficient work schedules to optimize productivity

• Trained new employees on company policies, procedures, and customer service

• Handled customer complaints and resolved issues to maintain customer satisfaction

• Monitored inventory levels and coordinated with
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Q3. Salary expectation and why do we give you this job
Ans. 
I expect a competitive salary based on my experience and skills. I am the right fit for this job because of my leadership abilities and experience in managing shifts.
• I have extensive experience in managing shifts and leading teams

• I have a proven track record of successfully meeting targets and improving efficiency

• I am highly organized and able to handle multiple tasks simultaneously

• I have excellent communication and pr...read more
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Q1. What is food cost
Ans. 
Food cost refers to the total cost of ingredients used to prepare a dish or menu item.
• Food cost is calculated by adding up the cost of all ingredients used in a recipe.

• It is important for restaurants to closely monitor food costs to ensure profitability.

• Food cost percentage is often used as a key performance indicator in the restaurant industry.

• For example, if a dish costs $5 to make and is sold for $15, the food cost
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Q2. What is Ultility cost
Ans. 
Utility cost refers to the expenses incurred for essential services like electricity, water, and heating in a business or household.
• Utility cost includes expenses for electricity, water, gas, heating, cooling, and waste disposal.

• It is a recurring expense that businesses and households need to budget for.

• Monitoring and optimizing utility usage can help reduce costs and improve efficiency.

• Examples of utility costs includ...read more
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Q1. About yourself why leave you your job and how many days
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Q2. How many experience in hotel line & any other
Ans. 
I have 5 years of experience in the hotel industry and 2 years in the restaurant industry.
• 5 years of experience in the hotel industry

• 2 years of experience in the restaurant industry
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Q3. How much salary did you get and on which roll your job
Ans. Sir/mam I'm team leader, manager etc.
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Q4. Why do you want to change job
Ans. 
I am seeking new challenges and opportunities for growth in my career.
• Looking for a more challenging role

• Seeking opportunities for career advancement

• Wanting to learn new skills and expand my knowledge

• Desire for a change in work environment

• Wishing to work with a different team or company

• Need for better work-life balance

• Wanting to relocate to a different city or country
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Q5. What's your life goal
Ans. 
My life goal is to become a successful entrepreneur and make a positive impact on society.
• To start my own business and create job opportunities for others

• To develop innovative products or services that solve real-world problems

• To contribute to the community through philanthropic initiatives

• To inspire and mentor aspiring entrepreneurs
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Q6. What's definition of customer service some short words ?
Ans. 
Customer service is providing assistance and support to customers before, during, and after a purchase.
• Listening to customers' needs and concerns

• Offering solutions and resolving issues

• Being friendly and courteous

• Going above and beyond to exceed expectations

• Providing timely and accurate information

• Creating a positive and memorable experience

• Building long-term relationships with customers
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Take aptitude test by hr

Q1. 2nd round is hr interview round
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Q1. Where is work before and multiple types of quetion
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Q2. What is hygiene and how to maintained hygiene
Ans. 
Hygiene refers to practices that help maintain health and prevent the spread of diseases.
• Regular handwashing with soap and water

• Proper food handling and storage

• Cleaning and disinfecting frequently touched surfaces

• Personal grooming like bathing and brushing teeth

• Proper waste disposal

• Using clean utensils and equipment in food preparation
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Q3. How to give you best service
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Q4. How to manage you your team
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Q1. Personal details, educational background
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Q1. My experience and knowledge
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