Barclays Global Service Centre Interview Questions and Answers

Quality assurance focuses on preventing defects, while quality control focuses on identifying and fixing defects.

• Quality assurance is process-oriented, focusing on preventing defects before they occur.

• Quality control is product-oriented, focusing on identifying defects after they occur.

• Quality assurance involves processes like audits, reviews, and process improvements.

• Quality control involves activities like inspections, testing, and sampling.

• Example: In a manufacturing plant...read more

RPS stands for Rapid Production System and TPM stands for Total Productive Maintenance.

• RPS focuses on improving production efficiency by reducing lead times and increasing productivity.

• TPM aims to maximize equipment effectiveness through proactive maintenance and employee involvement.

• Both RPS and TPM are strategies used in manufacturing to optimize production processes and minimize downtime.

• Example: Implementing TPM can help reduce breakdowns and improve overall equipment eff...read more

5S is a workplace organization method that uses a set of five principles to create and maintain an organized, clean, and efficient work environment.

• Sort - eliminate unnecessary items

• Set in order - organize remaining items

• Shine - clean and inspect work area

• Standardize - establish procedures and schedules

• Sustain - maintain and improve the system

• Example: labeling tools and equipment, color-coding materials, creating visual aids for procedures

Kaizen is a Japanese term for continuous improvement.

• Kaizen aims to improve processes and eliminate waste

• It involves everyone in the organization to identify and solve problems

• Kaizen is a long-term approach to improve quality and productivity

• Examples of kaizen include 5S, value stream mapping, and just-in-time production

Plastics are synthetic materials made from polymers that can be molded into different shapes. They are categorized into several types based on their properties and uses.

• Thermoplastics: can be melted and reshaped multiple times (e.g. PET, PVC)

• Thermosetting plastics: harden irreversibly when heated (e.g. epoxy resin, bakelite)

• Bioplastics: derived from renewable resources (e.g. PLA, PHA)

• Engineering plastics: have superior mechanical properties (e.g. ABS, polycarbonate)

3M is a multinational conglomerate that produces a wide range of products for various industries.

• 3M produces products for industries such as healthcare, automotive, electronics, and more.

• Some popular 3M products include Post-it notes, Scotch tape, and N95 respirator masks.

• 3M is known for its innovation and has over 100,000 patents worldwide.

Poka Yoke is a Japanese term for mistake-proofing or error prevention in manufacturing processes.

• Poka Yoke aims to prevent errors by designing processes in a way that makes mistakes impossible or easily detectable.

• Examples of Poka Yoke include using color coding for different parts, designing shapes that only fit together in the correct way, and adding sensors to detect errors.

• It helps in improving quality, reducing defects, and increasing efficiency in production.