Lucid Imaging Technical Support Engineer Interview Questions and Answers

The interview was done remotely. The first round contains MCQs from basic electrical, english, aptitude and reasoning. It lasted for one and half hour.

Q1. Self introduction, questions based on resume, basic questions from communication media, relays, contactors and other basic things that we come across during our job.
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Q1. What are your salary expectations?
Ans. 
I am open to discussing salary based on the responsibilities and requirements of the role.
• I believe that compensation should be fair and competitive within the industry.

• I am more interested in the overall package, including benefits and growth opportunities.

• I am open to negotiation and would like to learn more about the company's compensation structure.

• I have researched the average salary range for Technical Support En...read more
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Q2. Share details of your previous job.
Ans. 
I worked as a Technical Support Engineer at XYZ Company.
• Provided technical assistance to customers via phone, email, and chat

• Resolved hardware and software issues for a wide range of products

• Performed troubleshooting and diagnostics to identify and resolve technical problems

• Collaborated with cross-functional teams to escalate and resolve complex issues

• Maintained accurate records of customer interactions and solutions p
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Q3. Why are you looking for a change?
Ans. 
Looking for new challenges and growth opportunities.
• Seeking a more challenging role to further develop my technical skills.

• Interested in working with new technologies and expanding my knowledge.

• Want to join a company with a strong focus on innovation and continuous learning.

• Desire to take on more responsibilities and contribute to the success of a dynamic team.
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Q4. What are your strengths and weaknesses?
Ans. 
My strengths include strong technical skills, problem-solving abilities, and excellent communication skills. My weaknesses include a tendency to be overly detail-oriented and a lack of experience in certain areas.
• Strength: Strong technical skills - I have a deep understanding of various technical concepts and can quickly troubleshoot and resolve issues.

• Strength: Problem-solving abilities - I am skilled at analyzing pro...read more
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Q5. Tell me about yourself.
Ans. 
I am a Technical Support Engineer with experience in troubleshooting and resolving technical issues.
• Experienced in providing technical support to customers via phone, email, and chat

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in troubleshooting network connectivity problems

• Familiar with various operating systems such as Windows, macOS, and Linux

• Strong problem-solving and communication ski
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Q6. Normal HR interview.
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Q1. General computer knowledge, talked about some general things etc..
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