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ProcureDesk Interview Questions and Answers
Q1. Imp of seo in contemporary times? How seo is beneficial for business?
SEO is important in contemporary times as it helps businesses improve their online visibility and attract more organic traffic.
SEO helps businesses rank higher in search engine results pages (SERPs), increasing their visibility to potential customers.
It improves website traffic and leads by targeting relevant keywords and optimizing website content.
SEO enhances user experience by improving website speed, mobile-friendliness, and overall usability.
It builds brand credibility a...read more
Q2. What are backlinking and link juice?
Backlinking is the process of getting other websites to link to your website. Link juice is the value passed from one website to another through hyperlinks.
Backlinking is an important aspect of SEO as it helps to improve the website's authority and ranking.
Link juice refers to the value or authority passed from one website to another through hyperlinks.
The more high-quality backlinks a website has, the more link juice it can pass on to other websites.
Link juice can also be di...read more
Q3. What are SEO and its types?
SEO stands for Search Engine Optimization. It is the process of optimizing websites to rank higher in search engine results pages.
On-page SEO: optimizing website content and structure
Off-page SEO: building backlinks and social media presence
Technical SEO: optimizing website speed, mobile-friendliness, and security
Local SEO: optimizing for local search results
E-commerce SEO: optimizing for online stores
Voice SEO: optimizing for voice search
Video SEO: optimizing for video searc...read more
Q4. How are you backlink
Backlinking is an essential SEO strategy to improve website ranking by acquiring links from other websites.
Backlinking involves acquiring links from other websites to improve SEO.
Quality backlinks from authoritative websites are more valuable than quantity.
Backlinking can be done through guest posting, outreach, and content creation.
Monitoring backlink profiles and disavowing toxic links is important for SEO success.
Q5. Types of seo
There are two main types of SEO: On-page SEO and Off-page SEO.
On-page SEO focuses on optimizing individual web pages to rank higher in search engine results.
Off-page SEO refers to activities done outside of the website to improve its search engine rankings.
Examples of on-page SEO include keyword research, meta tags optimization, and content optimization.
Examples of off-page SEO include link building, social media marketing, and influencer outreach.
Q6. Tell me about CX support
CX support refers to customer experience support, which focuses on providing assistance and solutions to improve customer satisfaction.
CX support involves addressing customer queries and issues in a timely and efficient manner.
It includes providing personalized assistance to enhance the overall customer experience.
CX support aims to build strong relationships with customers by understanding their needs and preferences.
Examples: Providing technical assistance for software issu...read more
Q7. How to handle angry CX
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
Listen actively to understand the issue
Empathize with the customer's frustration
Stay calm and composed to de-escalate the situation
Apologize for the inconvenience caused
Offer solutions or alternatives to resolve the issue
Follow up with the customer to ensure satisfaction
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