Loft Sales Associate Interview Questions and Answers

The loan process involves the application, approval, and disbursement of funds to borrowers.

• The loan process starts with the borrower submitting an application.

• The lender reviews the application and assesses the borrower's creditworthiness.

• If approved, the lender determines the loan amount, interest rate, and repayment terms.

• Once the terms are agreed upon, the loan is disbursed to the borrower.

• The borrower then makes r...read more

By understanding the customer's needs, building rapport, highlighting product benefits, and offering solutions.

• Listen to the customer's needs and concerns

• Build rapport and trust with the customer

• Highlight the benefits of the product that meet the customer's needs

• Offer solutions and address any objections or concerns

• Provide excellent customer service and follow-up

Understanding customer wants involves active listening, asking probing questions, and observing non-verbal cues.

• Ask open-ended questions to uncover customer needs and preferences

• Listen actively to what the customer is saying and take note of any specific requests or concerns

• Observe the customer's body language and tone of voice for additional insights

• Offer solutions that align with the customer's stated desires and add...read more