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LeadSquared Customer Service Associate Interview Questions and Answers
LeadSquared Customer Service Associate Interview Experiences
1 interview found
Anonymous
Selected
I applied via LinkedIn and was interviewed before Sep 2023. There was 1 interview round.
(2 Questions)
- Q1. Brief introduction about yourself.
- Ans.
Experienced customer service professional with a background in retail and hospitality.
Worked in retail for 3 years, providing excellent customer service
Trained new employees on customer service techniques
Handled customer inquiries and resolved issues in a timely manner
- Q2. What do you know about the post you're applying?
- Ans.
Customer Service Associates provide assistance to customers with inquiries, complaints, and issues related to products or services.
Customer Service Associates handle customer inquiries via phone, email, or in person.
They provide information about products or services, process orders, and resolve customer complaints.
They may also be responsible for maintaining customer records and updating databases.
Customer Service Ass...
Interview questions from similar companies
I applied via Campus Placement and was interviewed in Apr 2023. There were 5 interview rounds.
There were 50 questions about Computer Networks.
(3 Questions)
- Q1. It was Technical Interview 1
- Q2. Question on Data communication.
- Q3. Diff between DBMS and Excel.
- Ans.
DBMS is a software system that manages databases, while Excel is a spreadsheet program used for data analysis and visualization.
DBMS is used to store, retrieve, and manage data in a structured format, while Excel is used for data analysis and visualization.
DBMS allows for multiple users to access and manipulate data simultaneously, while Excel is typically used by a single user at a time.
DBMS supports complex queries a...
(2 Questions)
- Q1. Technical Round 2
- Q2. Questions on SQL , Oops etc.
(1 Question)
- Q1. Atlast HR round.
Interview Preparation Tips
Skills evaluated in this interview
(3 Questions)
- Q1. How can you handeling the customer
- Ans.
Handling customers involves active listening, empathy, problem-solving, and effective communication.
Listen actively to understand the customer's concerns
Show empathy and understanding towards the customer's situation
Offer solutions or alternatives to resolve the issue
Communicate clearly and effectively to ensure the customer's needs are met
Follow up to ensure customer satisfaction
- Q2. Where do u see after 5years?
- Q3. To grow more in my past life & want tp be a good positions
Selected
I applied via Approached by Company and was interviewed before Sep 2023. There was 1 interview round.
(1 Question)
- Q1. Java, OS, Network, Database all these areas has been covered in the interview
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