Upload Button Icon Add office photos
Premium Employer

i

This company page is being actively managed by KONE Team. If you also belong to the team, you can get access from here

KONE Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

KONE Technical Service Manager Interview Questions, Process, and Tips

Updated 21 Aug 2022

KONE Technical Service Manager Interview Experiences

1 interview found

I applied via LinkedIn and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. How do manage a Problem?
  • Ans. 

    I approach problems systematically by identifying the root cause and developing a plan to address it.

    • Gather information to fully understand the problem

    • Identify the root cause of the problem

    • Develop a plan to address the root cause

    • Implement the plan and monitor progress

    • Evaluate the effectiveness of the solution and make adjustments as needed

  • Answered by AI
  • Q2. How to manage escalation?
  • Ans. 

    Escalation can be managed by setting clear escalation paths, defining criteria for escalation, and ensuring timely communication.

    • Establish clear escalation paths and ensure all stakeholders are aware of them

    • Define criteria for escalation based on severity, impact, and urgency

    • Ensure timely communication and updates throughout the escalation process

    • Document all escalations and their outcomes for future reference

  • Answered by AI
  • Q3. Explain about risk management?
  • Ans. 

    Risk management is the process of identifying, assessing, and controlling risks to minimize negative impact on an organization.

    • Identify potential risks and their likelihood of occurring

    • Assess the potential impact of each risk

    • Develop strategies to mitigate or avoid risks

    • Monitor and review risks regularly

    • Examples include financial risk, cybersecurity risk, and operational risk

  • Answered by AI
Round 2 - Behavioral 

(3 Questions)

  • Q1. Explain your understanding about this JD
  • Q2. How do you fit to this job?
  • Q3. What is your exposure for this role?
Round 3 - HR 

(3 Questions)

  • Q1. Why are you looking for a job change?
  • Q2. What are your expectations from Kone?
  • Q3. What is your Expected CTC?
  • Ans. 

    My expected CTC is in line with industry standards and commensurate with my experience and skills.

    • My expected CTC is based on my current salary, industry standards, and the responsibilities of the role.

    • I have researched the market and have a realistic expectation for my salary.

    • I am open to negotiation based on the overall compensation package.

    • I am looking for a fair and competitive salary that reflects my experience an...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do understand the given job description and be prepared how do you fit to the role.

Interview questions from similar companies

Service Engineer Interview Questions & Answers

ABB user image Raj Rudra Arvindbhai

posted on 14 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Which direction motor run
  • Ans. 

    The direction a motor runs depends on the type of motor and the wiring configuration.

    • The direction of rotation can be determined by the motor's design and the direction of the current flow.

    • Some motors can run in both clockwise and counterclockwise directions depending on the wiring.

    • Reversing the polarity of the power supply can change the direction of rotation in some motors.

  • Answered by AI
  • Q2. How made delta connection in motor terminal box
  • Ans. 

    Delta connection in motor terminal box is made by connecting the three motor terminals in a triangular configuration.

    • Connect the three motor terminals labeled U, V, and W in a triangular configuration.

    • Ensure proper insulation and secure connections to prevent short circuits.

    • Use appropriate tools and follow manufacturer's guidelines for wiring.

    • Double check the connections before powering up the motor to avoid damage.

    • Con...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Job is good, but they can’t provide any type of training and this is one of the major drawback for beginners.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Elevator related
  • Q2. Regarding servicing of VFDs
Round 2 - Technical 

(2 Questions)

  • Q1. Identification of error
  • Ans. 

    By conducting thorough system analysis, testing, and utilizing diagnostic tools.

    • Conduct thorough system analysis to understand the system's functionality and potential issues.

    • Perform testing to identify any abnormalities or malfunctions in the system or equipment.

    • Utilize diagnostic tools such as multimeters, oscilloscopes, and software programs to pinpoint errors.

    • Review error logs and system documentation for clues on ...

  • Answered by AI
  • Q2. Repairing

Interview Preparation Tips

Interview preparation tips for other job seekers - Had wonderful experience and got some more knowledge.

I applied via Referral and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Types of engine , how many types maintenance, cheak list processes
  • Ans. 

    There are various types of engines and maintenance procedures. Checklists are used to ensure proper maintenance.

    • Types of engines include diesel, gasoline, electric, and hybrid.

    • Maintenance procedures include routine maintenance, preventive maintenance, and corrective maintenance.

    • Checklists are used to ensure proper maintenance and include items such as checking fluid levels, inspecting belts and hoses, and testing batte...

  • Answered by AI
  • Q2. Self introduction, automobile experience, coding

Interview Preparation Tips

Topics to prepare for Cummins Generator Technologies Service Engineer interview:
  • Automobile Engineering
  • automobile technology
Interview preparation tips for other job seekers - Good experience and knowledge and taking original certificate

I applied via Naukri.com and was interviewed in Jun 2020. There was 1 interview round.

Interview Questionnaire 

8 Questions

  • Q1. Have you worked on HHP Engine if yes tell me the power ratings.
  • Ans. 

    Yes, I have worked on HHP Engines.

    • HHP stands for High Horsepower.

    • HHP Engines are commonly used in heavy-duty applications such as mining, construction, and marine industries.

    • Power ratings of HHP Engines can vary depending on the specific model and application.

    • For example, the Caterpillar C175-20 HHP Engine has a power rating of up to 4000 horsepower.

    • Other HHP Engines may have power ratings ranging from 1000 to 5000 hor

  • Answered by AI
  • Q2. What is the meaning of engine derate
  • Ans. 

    Engine derate refers to the reduction in engine power output due to various factors.

    • It can be caused by high altitude, high temperature, or poor fuel quality.

    • Derating can be temporary or permanent depending on the cause.

    • It is a safety feature that prevents engine damage and ensures reliable operation.

    • Derating can be indicated by warning lights or reduced performance.

    • Proper maintenance and monitoring can help prevent en

  • Answered by AI
  • Q3. Function of turbocharger and what is the importance of boost pressure
  • Ans. 

    Turbocharger increases engine power by compressing air and increasing oxygen supply. Boost pressure improves engine performance.

    • Turbocharger is a device that uses exhaust gases to compress air and deliver it to the engine

    • It increases the density of air entering the engine, allowing more fuel to be burned and increasing power output

    • Boost pressure refers to the amount of pressure above atmospheric pressure that the turbo...

  • Answered by AI
  • Q4. Lubrication system diagram
  • Ans. 

    A lubrication system diagram shows the flow of oil or grease through the engine or machinery.

    • The diagram typically includes a pump, filter, oil cooler, and various lines and fittings.

    • It may also show the location of oil pressure sensors and switches.

    • The diagram can help identify potential issues with the lubrication system, such as blockages or leaks.

    • Examples of lubrication system diagrams can be found in service manua

  • Answered by AI
  • Q5. About injector pressure and advantages of high pressure.
  • Q6. How much torque on cylinder head
  • Ans. 

    The torque on cylinder head depends on the make and model of the engine.

    • The torque specification can be found in the engine manual.

    • It is important to use a torque wrench to ensure proper torque.

    • Over-tightening can cause damage to the engine, while under-tightening can cause leaks.

    • Different engines may have different torque specifications for the same cylinder head.

    • The torque may also vary depending on the type of bolts

  • Answered by AI
  • Q7. What is battery and explain charging circuit
  • Ans. 

    A battery is a device that stores chemical energy and converts it into electrical energy. Charging circuit is used to replenish the energy in the battery.

    • A battery is composed of one or more electrochemical cells that convert stored chemical energy into electrical energy.

    • The charging circuit is responsible for supplying the necessary electrical current to reverse the chemical reactions within the battery and restore it...

  • Answered by AI
  • Q8. About rectifier

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are electrical engineer you should must have an idea of trouble shooting of engines.

KONE Interview FAQs

How many rounds are there in KONE Technical Service Manager interview?
KONE interview process usually has 3 rounds. The most common rounds in the KONE interview process are One-on-one Round, Behavioral and HR.
What are the top questions asked in KONE Technical Service Manager interview?

Some of the top questions asked at the KONE Technical Service Manager interview -

  1. How do manage a Probl...read more
  2. What is your Expected C...read more
  3. How to manage escalati...read more

Tell us how to improve this page.

Interview Questions from Similar Companies

John Deere Interview Questions
4.1
 • 228 Interviews
Caterpillar Inc Interview Questions
4.3
 • 176 Interviews
Hitachi Interview Questions
4.0
 • 81 Interviews
Atlas Copco Interview Questions
4.2
 • 78 Interviews
Schindler Interview Questions
3.9
 • 75 Interviews
TK Elevator Interview Questions
3.9
 • 54 Interviews
Otis Elevator Interview Questions
4.0
 • 48 Interviews
Johnson Lifts Interview Questions
3.9
 • 39 Interviews
View all
KONE Technical Service Manager Salary
based on 4 salaries
₹14.5 L/yr - ₹38.3 L/yr
37% more than the average Technical Service Manager Salary in India
View more details
Design Engineer
188 salaries
unlock blur

₹2 L/yr - ₹9.1 L/yr

Assistant Manager
148 salaries
unlock blur

₹6.2 L/yr - ₹19 L/yr

Senior Engineer
134 salaries
unlock blur

₹5 L/yr - ₹13.3 L/yr

Engineer
115 salaries
unlock blur

₹2.4 L/yr - ₹10.3 L/yr

Process Agent
112 salaries
unlock blur

₹2.3 L/yr - ₹5.2 L/yr

Explore more salaries
Compare KONE with

Schindler

3.9
Compare

Otis Elevator

4.0
Compare

TK Elevator

3.9
Compare

Johnson Lifts

3.9
Compare
Did you find this page helpful?
Yes No
write
Share an Interview