Ki Mobility Solution Service Assurance Manager Interview Questions and Answers

Q1. Tell me about yourself
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I am a dedicated and experienced Service Desk Engineer with a passion for solving technical issues and providing excellent customer support.
• Over 5 years of experience in IT support roles

• Proficient in troubleshooting hardware and software issues

• Strong communication skills and ability to work under pressure

• Certified in ITIL and CompTIA A+

• Previous experience in managing service desk tickets and resolving user queries
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Q2. Tell me about your project
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I recently completed a project to implement a new IT ticketing system for a large organization.
• Researched and evaluated different ticketing systems available in the market

• Collaborated with stakeholders to gather requirements and customize the system to meet their needs

• Provided training to end users on how to use the new ticketing system

• Conducted testing and troubleshooting to ensure smooth implementation
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Q3. Speak on any topic you like
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Q4. Why do you want to join our company
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I am impressed by your company's reputation for providing excellent customer service and innovative solutions.
• I admire your company's commitment to customer satisfaction

• I am excited about the opportunity to work with cutting-edge technology

• I believe my skills and experience align well with the company's values and goals
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Q5. Are you willing to do night shift
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Yes, I am willing to do night shifts as required for the role.
• I understand that night shifts may be necessary to provide 24/7 support to users.

• I am flexible with my schedule and can adjust to working during nighttime hours.

• I have previous experience working night shifts in a similar role.

• I am aware of the importance of maintaining a healthy work-life balance even when working night shifts.
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Q6. Are you able to commute
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Q7. Any random question on your resume
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A general and basic aptitude test.

Q1. What are the basic questions involved in a self-introduction?
Ans. 
Basic questions in a self-introduction include name, background, experience, and interests.
• Name: Introduce yourself with your full name.

• Background: Mention where you are from or your educational background.

• Experience: Talk about your relevant work experience or skills.

• Interests: Share a hobby or interest that showcases your personality.
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Q2. What is your experience with basic mapping techniques?
Ans. 
I have experience with basic mapping techniques including GIS software and data visualization tools.
• Proficient in using GIS software such as ArcGIS and QGIS

• Familiar with creating and editing maps, analyzing spatial data, and geocoding

• Experience in data visualization tools like Tableau for creating interactive maps

• Knowledge of basic mapping concepts such as layers, projections, and spatial analysis
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Basic aptitude questions

Basic arrays, strings and sorting any coding language of your choice

Q1. Tell me about your project.
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Q2. Tell me about Oops concepts
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Oops concepts refer to Object-Oriented Programming principles such as Inheritance, Encapsulation, Polymorphism, and Abstraction.
• Inheritance: Allows a class to inherit properties and behavior from another class.

• Encapsulation: Bundling data and methods that operate on the data into a single unit.

• Polymorphism: Ability to present the same interface for different data types.

• Abstraction: Hiding the complex implementation det
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Q1. Tell me something about yourself
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Q2. Suppose there is a conflict between 2 colleagues how will you assign task to them
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Q3. Difference between api and soap api
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API is a general term for any interface that allows communication between different software systems, while SOAP API is a specific type of API that uses the SOAP protocol for communication.
• API is a general term for any interface that allows communication between different software systems

• SOAP API is a specific type of API that uses the SOAP protocol for communication

• API can use various protocols like REST, SOAP, GraphQ...read more
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Q1. Explain BAU in your project
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Q2. What is artifact in agile methodlogy
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Artifacts in agile methodology are tangible by-products of the development process that provide documentation and information for the team.
• Artifacts include user stories, product backlog, sprint backlog, burndown charts, and release plans.

• They help in communication, planning, and tracking progress throughout the project.

• Examples of artifacts are wireframes, prototypes, test cases, and design documents.

• Artifacts are ess...read more
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Q3. API testing and their features
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API testing involves testing the functionality, reliability, performance, and security of APIs.
• API testing ensures that the API functions correctly, returns the expected results, and handles errors properly.

• It involves testing different types of APIs such as REST, SOAP, and GraphQL.

• API testing can be done manually or using automated tools like Postman, SoapUI, or JMeter.

• Common features of API testing include endpoint t...read more
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Q1. Difference between pst and ost
Ans. 
PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.
• PST is used for storing emails, contacts, calendar items, and other data in Outlook.

• OST is a cached copy of the mailbox stored on the local computer for offline access.

• PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...read more
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Q1. It was all only general questions about System technical issues handling Only about the services we handle in laptop or desktop related don't miss any services while you tell them. Each service is a plus ...read more
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Q1. Version of selenium, oops concepts used in a program example they gave
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Q2. Super, static keywords.
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Q3. Program to select a value from drop-down in java
Ans. 
Use Selenium WebDriver to select a value from a drop-down menu in Java.
• Use Select class from Selenium WebDriver to interact with drop-down menus

• Identify the drop-down element using its locator (id, name, class, etc.)

• Create a Select object by passing the drop-down element as a parameter

• Use selectByVisibleText(), selectByValue(), or selectByIndex() methods to choose a value
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Q4. Interface and extends. Can both be used in 1 statement
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Q1. Tell me about yourself
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Q2. Why should we hire you
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Q1. Do you have excell knowledge
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Q2. How to use vlookup
Ans. 
VLOOKUP is a function in Excel used to search for a value in a table and return a corresponding value.
• Syntax: =VLOOKUP(lookup_value, table_array, col_index_num, [range_lookup])

• lookup_value: The value to search for in the first column of the table.

• table_array: The range of cells that contains the data.

• col_index_num: The column number in the table from which to retrieve the value.

• range_lookup: Optional parameter - TRUE f...read more
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