If customer is not happy with our product or services than how you can handle these situations?

Question

Accepted Answer

To handle situations where customers are not happy with our product or services, I would follow these steps:

Listen to the customer's concerns and empathize with their frustration
Apologize for any inconvenience caused and assure the customer that their feedback is valuable
Ask open-ended questions to understand the specific issue and gather more information
Offer a solution or alternatives to resolve the problem, ensuring it aligns with the company's policies
Follow up with the customer to ensure their satisfaction and address any further concerns

Accepted Answer

Normally customer se puche ki aap yah product kyon nahin Lena chahti agar koi problem hai ya koi dusre brand ka aap product use Karti Hain to aap yah product hamari company ka lekar dekhen yah best hai agar koi problem hoti hai to aapka friend direct contact Karen.

yah Hoti hai hamari sell

Accepted Answer

Simply i asked the reason why hes not interested

then accordingly use my reputtals n probing technic help me to engage the customer into the call

If customer is not happy with our product or services than how you can handle these situations?

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