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IOS Relocations Quality Manager Interview Questions and Answers
IOS Relocations Quality Manager Interview Experiences
1 interview found
Anonymous
Selected
I applied via Job Portal and was interviewed in Dec 2022. There were 3 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. How will you improve CSAT
- Ans.
To improve CSAT, I will focus on enhancing customer service processes, training staff on effective communication, and implementing feedback mechanisms.
Implementing customer feedback surveys to gather insights
Providing additional training to staff on effective communication and problem-solving
Streamlining customer service processes to reduce response times
Offering incentives for positive customer feedback
Regularly monit...
(1 Question)
- Q1. Basis questions about self and knowledge check on excel
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Interview Questionnaire
3 Questions
- Q1. What is 8d,capa,5s?
- Ans.
8D, CAPA, and 5S are quality management tools used in manufacturing and other industries.
8D (Eight Disciplines) is a problem-solving methodology used to identify, correct, and prevent recurring problems.
CAPA (Corrective and Preventive Action) is a process used to investigate and address the root cause of quality issues.
5S is a workplace organization method that involves sorting, simplifying, sweeping, standardizing, an
- Q2. How you resolve customer complaints
- Ans.
I listen to their concerns, investigate the issue, and provide a satisfactory solution.
Listen actively to the customer's complaint
Investigate the issue thoroughly
Provide a satisfactory solution to the customer
Follow up with the customer to ensure their satisfaction
- Q3. What you value added in previous organization
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IOS Relocations Quality Manager Interview Process
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