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I applied via Referral and was interviewed in Feb 2024. There were 2 interview rounds.
You have to prepare PPT for which they will taught u how to create
I applied via Recruitment Consulltant and was interviewed in Aug 2022. There were 3 interview rounds.
I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.
I applied via Naukri.com and was interviewed in Oct 2019. There were 3 interview rounds.
I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
I applied via Company Website and was interviewed before Apr 2020. There were 5 interview rounds.
I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.
Handling irate customers requires active listening, empathy, and problem-solving skills.
Remain calm and professional
Listen actively and empathize with the customer's frustration
Apologize for the issue and take ownership of finding a solution
Offer options for resolution and follow through on commitments
Document the interaction for future reference
Examples: offering a refund, providing a discount on future purchases, or ...
Handle angry customers by staying calm, listening actively, empathizing, apologizing, and finding a solution.
Remain calm and composed
Listen actively and let the customer vent
Empathize with the customer's situation
Apologize for the inconvenience caused
Find a solution that satisfies the customer
Follow up with the customer to ensure satisfaction
I applied via Naukri.com and was interviewed before Aug 2020. There was 1 interview round.
based on 7 interviews
Interview experience
based on 76 reviews
Rating in categories
Presentation Specialist
534
salaries
| ₹0 L/yr - ₹0 L/yr |
Associate
344
salaries
| ₹0 L/yr - ₹0 L/yr |
Associate Attorney
255
salaries
| ₹0 L/yr - ₹0 L/yr |
Team Lead
153
salaries
| ₹0 L/yr - ₹0 L/yr |
Legal Associate
121
salaries
| ₹0 L/yr - ₹0 L/yr |
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