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Informatica Customer Success Manager Interview Questions and Answers

Updated 29 Sep 2024

Informatica Customer Success Manager Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. How do you segment your customers
  • Ans. 

    Segment customers based on their needs, behavior, and demographics.

    • Segment based on customer needs and pain points

    • Segment based on customer behavior and usage patterns

    • Segment based on demographics such as age, location, industry, etc.

  • Answered by AI
  • Q2. How do you get issues resolved for the customer
  • Ans. 

    I prioritize the issue based on severity, communicate with relevant teams, and provide regular updates to the customer.

    • Prioritize issues based on severity to ensure critical issues are resolved first

    • Communicate effectively with relevant teams to address the issue promptly

    • Provide regular updates to the customer on the progress of issue resolution

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please follow up with HR constantly they don't bother to respond with results. I had to ask the person who referred me the status of my applications

Interview questions from similar companies

I appeared for an interview before Feb 2021.

Round 1 - HR 

(3 Questions)

  • Q1. HR filters the candidates based on communication skill and knowledge, with "Tell me something unique about you" or Why Adobe should hire you?, kind of basic questions
  • Ans. I do deep research about the a/c before i face the customer and that has been contributing positively to the end results.
  • Answered by Krishna Darshan
  • Q2. Describe your every work day
  • Q3. Describe a situation when yo were able display your integrity in your project at hand. Customers financial detals can be missused if integrity is quesionable. Customer inadverdantly shared her credit card ...

Interview Preparation Tips

Topics to prepare for Adobe Customer Success Manager interview:
  • Customer success
  • Role of Customer sucess
  • Interview questions for Customer
Interview preparation tips for other job seekers - Study about companies past, present and th future forecasts.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General information about you amd your profile
Round 3 - One-on-one 

(1 Question)

  • Q1. Indepth analysis on work experience and knowledge
Round 4 - One-on-one 

(1 Question)

  • Q1. Knowledge check about the company and process
Interview experience
3
Average
Difficulty level
Hard
Process Duration
2-4 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your experience of upsell cross sell

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well about the roles of a CSAM

I applied via Company Website and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Round was with the HR

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview process was really smooth.

Enjoying my work every single day ..

Interview Questionnaire 

1 Question

  • Q1. Oops programming,SQL server Database

I applied via Naukri.com and was interviewed before Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Personal projects/client projects
  • Q2. Hashmap/hashtable/hashset
  • Q3. Java and Microservices
  • Q4. Rest and soap
  • Q5. Program on array
  • Ans. 

    Program on array

    • Arrays are used to store multiple values in a single variable

    • Arrays can be of any data type

    • Arrays can be accessed using index numbers

    • Arrays can be sorted and searched

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a good experience

Skills evaluated in this interview

I appeared for an interview in Jul 2019.

Interview Questionnaire 

4 Questions

  • Q1. 1. Java questions basee on interfaces, Exception Handling, inheritance, Steam API;
  • Q2. 2. SQL questions related to joins, sub-queries, nth highest salary;
  • Q3.  3. Basic algorithms questions based on Arrays/Linked List.
  • Q4. 4. Puzzles based on basic aptitudes test.

Interview Preparation Tips

Interview preparation tips for other job seekers - I was interviewed for Java Developer. I had 4 rounds (all technical rounds). Each rounds comprises questions related to Java/Puzzles/Algorithms and my experience of project.

Go through your resume. Things should be relevant and one should have clear understanding of basics.

Interview Questionnaire 

9 Questions

  • Q1. System design of traffic signal
  • Ans. 

    Design a traffic signal system

    • Identify the number of lanes and intersections

    • Determine the traffic flow and peak hours

    • Choose appropriate sensors and controllers

    • Implement a synchronization algorithm

    • Consider emergency vehicle prioritization

    • Include pedestrian crossing signals

    • Ensure compliance with local regulations

  • Answered by AI
  • Q2. Data structures
  • Q3. Oops spring jdbc
  • Q4. Hashmap implementation
  • Ans. 

    Hashmap is a data structure that stores key-value pairs and provides constant time complexity for insertion, deletion, and retrieval.

    • Hashmap uses hashing function to map keys to indices in an array

    • Collisions can occur when multiple keys map to the same index, which can be resolved using separate chaining or open addressing

    • Java implementation: HashMap map = new HashMap<>();

  • Answered by AI
  • Q5. Pattern printing code
  • Ans. 

    Printing patterns using code

    • Identify the pattern to be printed

    • Use loops to print the pattern

    • Adjust the loop variables to control the pattern

    • Use conditional statements to modify the pattern

    • Examples: printing stars, triangles, squares, etc.

  • Answered by AI
  • Q6. Common point in linked list
  • Ans. 

    Common point in linked list refers to the node where two or more linked lists intersect.

    • The common point can be found by traversing both linked lists and comparing the nodes.

    • The common point can also be found by using two pointers, one for each linked list, and moving them until they meet at the common point.

    • Examples include finding the intersection point of two linked lists or finding the loop in a linked list.

  • Answered by AI
  • Q7. Optimization
  • Q8. Synchronisation
  • Q9. Threads

Skills evaluated in this interview

I applied via Referral

Interview Preparation Tips

Round: Test
Experience: I appeared for Amdocs through Campus Recruitment Process. Section 1,2,3 was not tough, if you have practiced RD Sharma then don't worry about these sections as it was the easiest part of the written test. After that there were two coding questions in which you can choose any language(C/C++/Java) to write your code. The code were easy, I mean it wasn't like Codechef problems. If you have ever made the programming assignments by yourself then you would definitely be able to crack this section. Even if you didn't make it then you can practice coding questions like finding H.C.F, L.C.M, Removing redundant number from array, finding whether the string is palindrome or not, finding whether the number is Armstrong number or not,etc,. Now comes the technical section that was little bit tough for those who haven't studied about UNIX ever. It was consisting of C, DBMS and Unix. C questions can easily be attempt by completing "Test your C Skills by Yashwant Kanedtkar", In DBMS most of the questions were query based, some PL/SQL questions were also there, in Unix most of the questions were from VI editor commands and some linux commands like sed, uniq, fdisk and very few questions were from shell scripting like, what will be the output of echo*. Overall the test was easy, since it is easy for everyone so you need to do lots of practice because out of more than 200 students only 39 cleared the written test in our campus.
Duration: 2:30 minutes
Total Questions: 82

Skills: Implementation Of Code Using OOPS, Coding Skills, Database Management, Ability To Think, Ability To Cope Up With Stress, Ability To Deal Diplomatically, 1)communication
College Name: NIT Sikkim

Informatica Interview FAQs

How many rounds are there in Informatica Customer Success Manager interview?
Informatica interview process usually has 1 rounds. The most common rounds in the Informatica interview process are Technical.
How to prepare for Informatica Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Informatica. The most common topics and skills that interviewers at Informatica expect are Account Management, Project Management, customer support, Customer Engagement and Product Management.
What are the top questions asked in Informatica Customer Success Manager interview?

Some of the top questions asked at the Informatica Customer Success Manager interview -

  1. How do you get issues resolved for the custo...read more
  2. How do you segment your custom...read more

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Informatica Customer Success Manager Interview Process

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Informatica Customer Success Manager Salary
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₹18 L/yr - ₹29 L/yr
80% more than the average Customer Success Manager Salary in India
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