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I applied via Job Fair and was interviewed in Mar 2023. There were 2 interview rounds.
A typical day as a Customer Service Representative involves handling customer inquiries, resolving issues, and providing excellent service.
Answering phone calls and responding to emails from customers
Assisting customers with product or service inquiries
Resolving customer complaints or issues
Providing information about company policies, products, and services
Processing orders, returns, or exchanges
Maintaining accurate c...
The company plans to expand its customer base and introduce new products in the next year.
The company is looking to increase its market share by targeting new customers.
They are also planning to introduce new products to diversify their offerings.
The company is investing in research and development to create innovative products.
They are exploring partnerships and collaborations to expand their reach.
The company is also...
The company has undergone significant changes since I joined.
The company has expanded its product line and entered new markets.
There has been a restructuring of departments and teams.
The company has implemented new technology and software to improve efficiency.
There has been an increase in customer satisfaction ratings.
The company has introduced new training programs for employees.
Yes, I would appreciate any materials or resources that can help me better understand the company's products and services.
I would like brochures or pamphlets about the company's offerings.
Any training manuals or guides would be helpful.
If there are any videos or presentations available, please provide them.
Examples of frequently asked questions and their answers would be beneficial.
If there are any case studies or succ
My favorite part about working for this company is the supportive and collaborative work environment.
The company fosters a culture of teamwork and encourages employees to collaborate on projects.
There is a strong sense of support and camaraderie among colleagues.
The company provides opportunities for professional growth and development.
The management values employee input and actively seeks feedback.
The company offers ...
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posted on 21 Nov 2022
I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.
General aptitude test and general questions on the job role
posted on 21 Dec 2021
I applied via Referral and was interviewed before Dec 2020. There were 3 interview rounds.
posted on 17 Jun 2024
I applied via Company Website and was interviewed in May 2024. There was 1 interview round.
FedEx is a global courier delivery services company founded in 1971.
Founded in 1971 by Frederick W. Smith
Originally named Federal Express
Revolutionized the industry with overnight delivery services
Expanded globally through acquisitions like TNT Express
posted on 16 Jan 2021
posted on 8 Nov 2019
I applied via Recruitment Consultant and was interviewed in May 2019. There were 3 interview rounds.
I have a high level of patience and have handled a variety of customers in my total of 5 years of working experience with companies in the retail and telecommunications industries.
I have a high level of patience, demonstrated through my ability to remain calm and composed in challenging customer interactions.
I have handled a variety of customers, ranging from irate and demanding to friendly and appreciative.
I have 5 ye...
I applied via Referral and was interviewed before Jun 2020. There were 4 interview rounds.
Gati-KWE is a logistics and supply chain solutions company in India.
Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.
It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.
Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.
It serves various industries including automotive, healthcar...
Customer service is the assistance and support provided to customers before, during, and after a purchase.
It involves addressing customer inquiries and concerns
Providing information about products or services
Resolving complaints and issues
Ensuring customer satisfaction and loyalty
Examples include answering phone calls, responding to emails, and providing in-person assistance
I handle customers with patience, empathy, and effective communication.
Listen actively to their concerns and needs
Acknowledge their emotions and show empathy
Offer solutions and alternatives
Follow up to ensure satisfaction
Maintain a positive and professional attitude
Adapt communication style to fit the customer's personality and needs
I listen actively, empathize with their concerns, and provide clear and concise solutions.
Listen actively to understand the customer's concern
Empathize with the customer to build rapport
Provide clear and concise solutions to resolve the issue
Offer additional assistance or follow-up if necessary
I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.
I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.
Its a on-line assignment
I applied via Referral and was interviewed before Sep 2021. There were 2 interview rounds.
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Postal Assistant
159
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Branch Post Master
140
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Assistant Branch Post Master
83
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Postman
60
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Data Entry Operator
43
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Blue Dart Express
DTDC Express
GATI-KWE
Delhivery