How to build customer relationships with the NBFC ?

Question

Accepted Answer

Building customer relationships with NBFC involves personalized communication, timely responses, and transparency.

Personalized communication: Address customers by name and tailor solutions to their needs.
Timely responses: Respond promptly to queries and complaints to show customers that their concerns are valued.
Transparency: Be honest and upfront about fees, terms, and conditions to build trust with customers.
Offer loyalty programs or special discounts to reward repeat customers and encourage loyalty.
Seek feedback from customers regularly to understand their needs and improve services.
Provide educational resources or workshops to help customers make informed financial decisions.

Accepted Answer

Fine-tuning with internal and external processes
● High service quality
● Delivering a high-quality end-to-end customer experience
● Identifying a few specific drivers
● Having metrics to measure customer satisfaction

How to build customer relationships with the NBFC ?

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