IDFC FIRST Bank
10+ IBM Interview Questions and Answers
Q1. How to handle Customers and how to convince Customer's..
To handle customers and convince them, it is important to listen actively, empathize, provide solutions, and build trust.
Listen actively to understand the customer's needs and concerns.
Empathize with the customer by putting yourself in their shoes.
Provide solutions that address the customer's specific requirements.
Build trust by being transparent, reliable, and delivering on promises.
Communicate effectively and professionally to convey information clearly.
Offer personalized r...read more
Q2. What is banking. How does it work.
Banking is a financial service that involves accepting deposits and lending money.
Banks accept deposits from customers and pay interest on them
They use the deposited money to lend to borrowers at a higher interest rate
Banks also offer various financial services like loans, credit cards, and investment options
They make money by charging fees and interest on loans and investments
Banks are regulated by government agencies to ensure safety and stability
Q3. What r the instruments of money market
Instruments of money market are short-term, low-risk financial instruments used for borrowing and lending.
Money market instruments have a maturity period of less than one year.
Examples of money market instruments include treasury bills, commercial paper, certificates of deposit, and repurchase agreements.
They are used by governments, corporations, and financial institutions to manage short-term cash needs and investments.
Money market instruments are considered low-risk becaus...read more
Q4. How can you source the Business??
Sourcing business involves identifying potential clients and building relationships with them.
Networking and building relationships with potential clients
Identifying target markets and tailoring marketing strategies accordingly
Offering competitive products and services
Providing excellent customer service to retain clients
Utilizing referrals and word-of-mouth marketing
Attending industry events and conferences
Collaborating with other departments within the bank to cross-sell pr...read more
Q5. Difference between savings and current account
Savings account is for saving money and earning interest while current account is for frequent transactions.
Savings account is meant for individuals who want to save money and earn interest on it.
Current account is meant for businesses and individuals who need to make frequent transactions.
Savings account usually has a limit on the number of transactions per month while current account has no such limit.
Savings account usually offers higher interest rates than current account...read more
Q6. How do we sale our product
We sell our product by understanding customer needs, demonstrating value, building relationships, and providing excellent customer service.
Identify target market and customer segments
Highlight unique selling points and benefits of the product
Utilize various sales channels such as online platforms, direct sales, and partnerships
Offer promotions, discounts, and incentives to attract customers
Provide exceptional after-sales support to ensure customer satisfaction
Q7. how do you make sales
Sales are made by identifying customer needs, building relationships, and offering solutions that meet those needs.
Identify customer needs through active listening and asking questions
Build relationships by being personable and attentive to their needs
Offer solutions that meet their needs and provide value
Follow up and maintain relationships for future sales opportunities
Q8. How to connect to customer
Building rapport, active listening, understanding needs, providing solutions, follow-up
Build rapport by being friendly and approachable
Practice active listening to understand customer needs
Offer personalized solutions based on customer requirements
Follow up to ensure customer satisfaction and maintain relationship
Q9. How to done your Target
To achieve your target as a Sales Officer, it is important to set clear goals, create a strategic plan, prioritize tasks, track progress, and adapt as needed.
Set clear and achievable goals for sales targets
Create a strategic plan outlining steps to reach targets
Prioritize tasks based on their impact on reaching targets
Track progress regularly to identify areas for improvement
Adapt strategies as needed based on performance and market conditions
Q10. Multiple stores handle capacity
Multiple stores handle capacity by efficiently managing inventory, staffing, and customer flow.
Implementing inventory management systems to track stock levels and reorder supplies as needed
Optimizing staffing schedules to ensure adequate coverage during peak hours
Utilizing customer flow analysis to identify bottlenecks and improve overall store layout
Offering online ordering and pickup options to reduce in-store traffic
Training staff to provide excellent customer service and ...read more
Q11. How do you go about setting up data strategy for a new lending business?
Setting up data strategy for a new lending business
Identify key performance indicators (KPIs) for the lending business
Determine data sources and collection methods
Establish data governance policies and procedures
Develop a data warehouse or data lake to store and manage data
Implement data analytics tools and techniques to gain insights and inform decision-making
Continuously monitor and evaluate data strategy to ensure it aligns with business goals
Q12. How does a call centre operates?
A call centre operates by handling incoming and outgoing calls for customer service, sales, or support.
Call centres use specialized software to manage calls efficiently.
Agents are trained to handle various types of calls and provide excellent customer service.
Call centres may operate 24/7 to cater to customers in different time zones.
Metrics such as average handling time and customer satisfaction are used to monitor performance.
Call centres may use scripts or guidelines to en...read more
Q13. Which programming language did u use in technical round
I used Java in the technical round.
I have experience in Java programming language
I used Java to solve the technical problems in the round
I am comfortable with Java's syntax and features
I have worked on various Java projects in the past
Q14. What do you mean by vkyc
VKYC stands for Video Know Your Customer, a process used by companies to verify the identity of customers through video calls.
VKYC is a method of verifying the identity of customers remotely through video calls.
It is commonly used by financial institutions and other companies for customer onboarding.
VKYC helps in preventing identity theft and fraud by ensuring that the person being verified is the actual customer.
During a VKYC process, customers are required to show their ID ...read more
Q15. Which coding did u use in program
I have experience with various coding languages including Java, Python, and HTML/CSS.
I have used Java for developing desktop applications and Android apps.
Python was used for data analysis and scripting.
HTML/CSS was used for web development and design.
I am also familiar with SQL for database management.
Q16. Can you multitask
Yes, I am able to multitask effectively in order to handle multiple customer inquiries simultaneously.
I have experience juggling multiple tasks in previous customer service roles.
I prioritize tasks based on urgency and importance to ensure all customer needs are met.
I am able to switch between tasks quickly and efficiently without compromising quality of service.
For example, I have successfully handled phone calls, emails, and live chats all at the same time during peak hours...read more
Q17. What is banking?
Banking is a financial service industry that deals with managing money, providing loans, and facilitating transactions.
Banking involves accepting deposits from customers and lending money to individuals and businesses.
Banks offer various financial products and services such as savings accounts, loans, credit cards, and investment options.
They also provide services like online banking, mobile banking, and ATM facilities for convenient access to funds.
Banking institutions play ...read more
Q18. Type of cheque
There are different types of cheques such as bearer cheque, order cheque, crossed cheque, post-dated cheque, and self-cheque.
Bearer cheque can be encashed by anyone who presents it to the bank
Order cheque can only be encashed by the person whose name is written on the cheque
Crossed cheque has two parallel lines drawn on it and can only be deposited into a bank account
Post-dated cheque has a future date written on it and cannot be encashed until that date
Self-cheque is written...read more
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