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10+ IBM Interview Questions and Answers

Updated 9 Feb 2025
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Q1. How to handle Customers and how to convince Customer's..

Ans.

To handle customers and convince them, it is important to listen actively, empathize, provide solutions, and build trust.

  • Listen actively to understand the customer's needs and concerns.

  • Empathize with the customer by putting yourself in their shoes.

  • Provide solutions that address the customer's specific requirements.

  • Build trust by being transparent, reliable, and delivering on promises.

  • Communicate effectively and professionally to convey information clearly.

  • Offer personalized r...read more

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Q2. What is banking. How does it work.

Ans.

Banking is a financial service that involves accepting deposits and lending money.

  • Banks accept deposits from customers and pay interest on them

  • They use the deposited money to lend to borrowers at a higher interest rate

  • Banks also offer various financial services like loans, credit cards, and investment options

  • They make money by charging fees and interest on loans and investments

  • Banks are regulated by government agencies to ensure safety and stability

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Q3. What r the instruments of money market

Ans.

Instruments of money market are short-term, low-risk financial instruments used for borrowing and lending.

  • Money market instruments have a maturity period of less than one year.

  • Examples of money market instruments include treasury bills, commercial paper, certificates of deposit, and repurchase agreements.

  • They are used by governments, corporations, and financial institutions to manage short-term cash needs and investments.

  • Money market instruments are considered low-risk becaus...read more

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Q4. How can you source the Business??

Ans.

Sourcing business involves identifying potential clients and building relationships with them.

  • Networking and building relationships with potential clients

  • Identifying target markets and tailoring marketing strategies accordingly

  • Offering competitive products and services

  • Providing excellent customer service to retain clients

  • Utilizing referrals and word-of-mouth marketing

  • Attending industry events and conferences

  • Collaborating with other departments within the bank to cross-sell pr...read more

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Q5. Difference between savings and current account

Ans.

Savings account is for saving money and earning interest while current account is for frequent transactions.

  • Savings account is meant for individuals who want to save money and earn interest on it.

  • Current account is meant for businesses and individuals who need to make frequent transactions.

  • Savings account usually has a limit on the number of transactions per month while current account has no such limit.

  • Savings account usually offers higher interest rates than current account...read more

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Q6. How do we sale our product

Ans.

We sell our product by understanding customer needs, demonstrating value, building relationships, and providing excellent customer service.

  • Identify target market and customer segments

  • Highlight unique selling points and benefits of the product

  • Utilize various sales channels such as online platforms, direct sales, and partnerships

  • Offer promotions, discounts, and incentives to attract customers

  • Provide exceptional after-sales support to ensure customer satisfaction

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Q7. how do you make sales

Ans.

Sales are made by identifying customer needs, building relationships, and offering solutions that meet those needs.

  • Identify customer needs through active listening and asking questions

  • Build relationships by being personable and attentive to their needs

  • Offer solutions that meet their needs and provide value

  • Follow up and maintain relationships for future sales opportunities

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Q8. How to connect to customer

Ans.

Building rapport, active listening, understanding needs, providing solutions, follow-up

  • Build rapport by being friendly and approachable

  • Practice active listening to understand customer needs

  • Offer personalized solutions based on customer requirements

  • Follow up to ensure customer satisfaction and maintain relationship

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Q9. How to done your Target

Ans.

To achieve your target as a Sales Officer, it is important to set clear goals, create a strategic plan, prioritize tasks, track progress, and adapt as needed.

  • Set clear and achievable goals for sales targets

  • Create a strategic plan outlining steps to reach targets

  • Prioritize tasks based on their impact on reaching targets

  • Track progress regularly to identify areas for improvement

  • Adapt strategies as needed based on performance and market conditions

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Q10. Multiple stores handle capacity

Ans.

Multiple stores handle capacity by efficiently managing inventory, staffing, and customer flow.

  • Implementing inventory management systems to track stock levels and reorder supplies as needed

  • Optimizing staffing schedules to ensure adequate coverage during peak hours

  • Utilizing customer flow analysis to identify bottlenecks and improve overall store layout

  • Offering online ordering and pickup options to reduce in-store traffic

  • Training staff to provide excellent customer service and ...read more

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Q11. How do you go about setting up data strategy for a new lending business?

Ans.

Setting up data strategy for a new lending business

  • Identify key performance indicators (KPIs) for the lending business

  • Determine data sources and collection methods

  • Establish data governance policies and procedures

  • Develop a data warehouse or data lake to store and manage data

  • Implement data analytics tools and techniques to gain insights and inform decision-making

  • Continuously monitor and evaluate data strategy to ensure it aligns with business goals

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Q12. How does a call centre operates?

Ans.

A call centre operates by handling incoming and outgoing calls for customer service, sales, or support.

  • Call centres use specialized software to manage calls efficiently.

  • Agents are trained to handle various types of calls and provide excellent customer service.

  • Call centres may operate 24/7 to cater to customers in different time zones.

  • Metrics such as average handling time and customer satisfaction are used to monitor performance.

  • Call centres may use scripts or guidelines to en...read more

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Q13. Which programming language did u use in technical round

Ans.

I used Java in the technical round.

  • I have experience in Java programming language

  • I used Java to solve the technical problems in the round

  • I am comfortable with Java's syntax and features

  • I have worked on various Java projects in the past

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Q14. What do you mean by vkyc

Ans.

VKYC stands for Video Know Your Customer, a process used by companies to verify the identity of customers through video calls.

  • VKYC is a method of verifying the identity of customers remotely through video calls.

  • It is commonly used by financial institutions and other companies for customer onboarding.

  • VKYC helps in preventing identity theft and fraud by ensuring that the person being verified is the actual customer.

  • During a VKYC process, customers are required to show their ID ...read more

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Q15. Which coding did u use in program

Ans.

I have experience with various coding languages including Java, Python, and HTML/CSS.

  • I have used Java for developing desktop applications and Android apps.

  • Python was used for data analysis and scripting.

  • HTML/CSS was used for web development and design.

  • I am also familiar with SQL for database management.

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Q16. Can you multitask

Ans.

Yes, I am able to multitask effectively in order to handle multiple customer inquiries simultaneously.

  • I have experience juggling multiple tasks in previous customer service roles.

  • I prioritize tasks based on urgency and importance to ensure all customer needs are met.

  • I am able to switch between tasks quickly and efficiently without compromising quality of service.

  • For example, I have successfully handled phone calls, emails, and live chats all at the same time during peak hours...read more

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Q17. What is banking?

Ans.

Banking is a financial service industry that deals with managing money, providing loans, and facilitating transactions.

  • Banking involves accepting deposits from customers and lending money to individuals and businesses.

  • Banks offer various financial products and services such as savings accounts, loans, credit cards, and investment options.

  • They also provide services like online banking, mobile banking, and ATM facilities for convenient access to funds.

  • Banking institutions play ...read more

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Q18. Type of cheque

Ans.

There are different types of cheques such as bearer cheque, order cheque, crossed cheque, post-dated cheque, and self-cheque.

  • Bearer cheque can be encashed by anyone who presents it to the bank

  • Order cheque can only be encashed by the person whose name is written on the cheque

  • Crossed cheque has two parallel lines drawn on it and can only be deposited into a bank account

  • Post-dated cheque has a future date written on it and cannot be encashed until that date

  • Self-cheque is written...read more

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