IDFC FIRST Bank
Interview Questions and Answers
Q1. How do we sale our product
We sell our product by understanding customer needs, demonstrating value, building relationships, and providing excellent customer service.
Identify target market and customer segments
Highlight unique selling points and benefits of the product
Utilize various sales channels such as online platforms, direct sales, and partnerships
Offer promotions, discounts, and incentives to attract customers
Provide exceptional after-sales support to ensure customer satisfaction
Q2. What is CIBIL? What is CIBIL Score
CIBIL is a credit information company that provides credit scores to individuals based on their credit history.
CIBIL stands for Credit Information Bureau (India) Limited.
CIBIL Score is a 3-digit numeric summary of an individual's credit history.
It ranges from 300 to 900, with higher scores indicating better creditworthiness.
Lenders use CIBIL scores to evaluate an individual's creditworthiness before approving loans or credit cards.
A good CIBIL score increases the chances of g...read more
Q3. How to connect to customer
Building rapport, active listening, understanding needs, providing solutions, follow-up
Build rapport by being friendly and approachable
Practice active listening to understand customer needs
Offer personalized solutions based on customer requirements
Follow up to ensure customer satisfaction and maintain relationship
Q4. How to done your Target
To achieve your target as a Sales Officer, it is important to set clear goals, create a strategic plan, prioritize tasks, track progress, and adapt as needed.
Set clear and achievable goals for sales targets
Create a strategic plan outlining steps to reach targets
Prioritize tasks based on their impact on reaching targets
Track progress regularly to identify areas for improvement
Adapt strategies as needed based on performance and market conditions
Q5. Multiple stores handle capacity
Multiple stores handle capacity by efficiently managing inventory, staffing, and customer flow.
Implementing inventory management systems to track stock levels and reorder supplies as needed
Optimizing staffing schedules to ensure adequate coverage during peak hours
Utilizing customer flow analysis to identify bottlenecks and improve overall store layout
Offering online ordering and pickup options to reduce in-store traffic
Training staff to provide excellent customer service and ...read more
Q6. What is LAP Process
LAP Process stands for Loan Against Property Process, which involves using property as collateral for a loan.
LAP Process involves evaluating the value of the property being used as collateral.
The borrower can avail a loan amount based on the value of the property.
The property documents are verified to ensure legal ownership and clear title.
Interest rates for LAP are usually lower compared to unsecured loans.
In case of default, the lender has the right to take possession of th...read more
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