Idds Desktop Support Engineer L1 Interview Questions and Answers

There are 7 layers in the OSI Model.

• The OSI Model stands for Open Systems Interconnection Model.

• It is a conceptual framework used to understand network communication.

• The 7 layers are: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and protocols associated with it.

• For example, HTTP operates at the Application layer, while TCP operates at the Transport la

The color coding of RJ45 connector is used to identify the purpose of each wire in the cable.

• The color coding for RJ45 connector follows the T568A or T568B standard.

• In T568A, the color coding is white-green, green, white-orange, blue, white-blue, orange, white-brown, brown.

• In T568B, the color coding is white-orange, orange, white-green, blue, white-blue, green, white-brown, brown.

• The color coding helps ensure that the ...read more

I have worked as a Desktop Support Engineer for XYZ Company for 2 years.

• Provided technical support to end users for hardware and software issues

• Installed and configured operating systems and software applications

• Troubleshooted network connectivity problems

• Managed user accounts and permissions

• Performed hardware upgrades and repairs