ICRI Trainer Interview Questions and Answers

The Communication rule is a guideline that helps in effective communication. It was developed by Paul Watzlawick.

• The Communication rule states that it is impossible to not communicate.

• According to this rule, every behavior, verbal or non-verbal, conveys a message.

• Even silence or lack of response communicates something.

• The rule emphasizes the importance of being aware of our communication and its impact.

• It encourages in...read more

Body language is a non-verbal form of communication.

• Body language includes gestures, facial expressions, posture, and eye contact.

• It can convey emotions, attitudes, and intentions.

• For example, crossed arms may indicate defensiveness or closed-off behavior.

• Maintaining eye contact can show interest and engagement.

• Body language can complement or contradict verbal communication.

Shaking hands is a common gesture of greeting and respect in many cultures.

• Shaking hands should be firm but not too strong.

• Maintain eye contact while shaking hands.

• Avoid shaking hands if you are sick or have dirty hands.

• In some cultures, it is customary to shake hands with both hands or to bow instead.

• Women may prefer not to shake hands due to cultural or religious reasons.

• Always be aware of cultural differences and ad

Selling a pen in front of an interviewer.

• Highlight the pen's unique features

• Explain how it can solve a problem

• Create a sense of urgency to buy

• Offer a special deal or discount

• Use persuasive language and body language