ICICI Bank Sales Manager Interview Questions and Answers

We will follow a systematic approach to recover the defaulted loans from the customer.

• We will first try to contact the customer and understand the reason for default.

• We will offer them flexible repayment options and negotiate a new payment plan.

• If the customer is unresponsive or unwilling to cooperate, we will take legal action.

• We may also consider selling the collateral or assets provided as security for the loan.

• We will maintain regular communication with the customer throu...read more

I handle irate customers by actively listening to their concerns and finding a solution that meets their needs.

• Remain calm and professional

• Listen actively to the customer's concerns

• Empathize with the customer's situation

• Apologize for any inconvenience caused

• Offer a solution that meets the customer's needs

• Follow up with the customer to ensure their satisfaction

I would manage and engage channels by building strong relationships, providing support and training, and setting clear expectations.

• Regular communication with channels to understand their needs and challenges

• Providing resources and training to help channels sell effectively

• Setting clear expectations for performance and providing incentives for meeting or exceeding goals

• Building strong relationships through regular check-ins and face-to-face meetings

• Collaborating with channels...read more

I consistently exceed my targets by building strong market relationships through networking, communication, and understanding customer needs.

• I prioritize building and maintaining relationships with key clients and stakeholders

• I actively listen to customer feedback and adjust sales strategies accordingly

• I regularly attend industry events and conferences to expand my network

• I collaborate with marketing and product teams to ensure alignment with market trends

• I utilize CRM tools ...read more

ICICI Bank is a leading private sector bank in India, offering a wide range of financial products and services.

• ICICI Bank is one of the largest banks in India.

• It was founded in 1994 and is headquartered in Mumbai.

• The bank offers various banking and financial services such as savings accounts, loans, credit cards, and insurance.

• ICICI Bank has a strong presence in retail banking as well as corporate and investment banking.

• It has a network of branches and ATMs across India and a...read more

New business is sourced through various channels including referrals, cold calling, networking events, and online marketing.

• Referrals from existing clients or partners

• Cold calling potential clients

• Attending networking events and conferences

• Online marketing through social media and email campaigns

• Partnering with complementary businesses

• Utilizing lead generation tools and databases