HSBC Software Development Desktop Support Engineer L2 Interview Questions and Answers

My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.

• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department

DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.

• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors

To boot a new laptop, you need to press the power button and wait for the operating system to load.

• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted

I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.

• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more

The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.

• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr

An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.

• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -

The outlook file responsible for taking backup is the PST file.

• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.

SMTP - 25, POP - 110, IMAP - 143

• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails

RAM is a volatile memory used for temporary storage while EEPROM is a non-volatile memory used for permanent storage.

• RAM stands for Random Access Memory and is used for temporary storage of data and instructions while the computer is running.

• EEPROM stands for Electrically Erasable Programmable Read-Only Memory and is used for permanent storage of data that needs to be retained even when the power is turned off.

• RAM is v...read more

To resolve system slow issue, check for malware, clear cache, update drivers, and increase RAM.

• Scan for malware and viruses using antivirus software

• Clear cache and temporary files

• Update drivers for hardware components

• Increase RAM if possible

• Disable unnecessary startup programs

• Defragment hard drive

• Check for overheating and clean the system if necessary

VGA stands for Video Graphics Array.

• VGA is a standard video connection used to connect a computer to a monitor or display.

• It is an analog video signal that carries red, green, and blue color information.

• VGA cables have 15 pins and are commonly used for older computer systems.

• VGA cables are gradually being replaced by digital connections like HDMI and DisplayPort.

CMOS stands for Complementary Metal-Oxide-Semiconductor.

• CMOS is a type of semiconductor technology used in microprocessors, microcontrollers, and other digital logic circuits.

• It is known for its low power consumption and high noise immunity.

• CMOS is commonly used in devices such as computers, smartphones, and digital cameras.

• The CMOS battery on a computer motherboard is responsible for maintaining the system clock and o...read more

CMOS is a type of semiconductor technology.

• CMOS stands for Complementary Metal-Oxide-Semiconductor.

• It is widely used in digital circuits and microprocessors.

• It consumes very low power and generates less heat compared to other technologies.

• Examples of CMOS-based devices include smartphones, laptops, and digital cameras.

BIOS stands for Basic Input/Output System. It is a firmware that initializes hardware components during boot-up and provides a runtime interface for operating systems.

• BIOS is responsible for performing a Power-On Self Test (POST) to check if all hardware components are functioning properly.

• It provides a runtime interface for the operating system to communicate with the hardware components.

• BIOS settings can be accessed ...read more

CPU stands for Central Processing Unit, which is the primary component of a computer that performs most of the processing.

• CPU is also known as the brain of the computer

• It is responsible for executing instructions and performing calculations

• CPU speed is measured in GHz

• Examples of popular CPU brands include Intel and AMD