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Hotel Daspalla Customer Service Associate Interview Questions and Answers

Updated 25 Jan 2023

Hotel Daspalla Customer Service Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Jan 2022.

Round 1 - HR 

(5 Questions)

  • Q1. Types of break fast?
  • Ans. 

    There are various types of breakfast such as continental, English, American, and Asian.

    • Continental breakfast typically includes pastries, bread, jam, and coffee or tea.

    • English breakfast includes eggs, bacon, sausage, baked beans, and toast.

    • American breakfast includes pancakes, waffles, eggs, bacon, and sausage.

    • Asian breakfast includes rice, noodles, soup, and various side dishes.

  • Answered by AI
  • Q2. Types of service? /Types of break fast
  • Ans. 

    There are various types of services and breakfast options available.

    • Types of services: customer service, technical support, sales, etc.

    • Types of breakfast: continental, buffet, à la carte, grab-and-go, etc.

  • Answered by AI
  • Q3. Types of break fast?
  • Ans. 

    There are various types of breakfast options available including continental, American, English, and Asian breakfast.

    • Continental breakfast typically includes pastries, bread, fruits, and coffee.

    • American breakfast often consists of eggs, bacon, pancakes, and toast.

    • English breakfast commonly includes eggs, sausage, baked beans, mushrooms, and toast.

    • Asian breakfast can vary but may include rice, noodles, dumplings, and so

  • Answered by AI
  • Q4. Types of table service
  • Ans. 

    Table service refers to the different styles of serving food and beverages to customers in a restaurant or dining establishment.

    • Buffet service: Customers serve themselves from a variety of dishes displayed on a table.

    • Family-style service: Platters of food are placed on the table and customers serve themselves.

    • Plate service: Food is portioned and plated in the kitchen before being served to customers.

    • Silver service: Foo...

  • Answered by AI
  • Q5. Guest receving calls I. R. D
  • Ans. Namasthe In room dining pavan how May I help you
  • Answered Anonymously

Interview Preparation Tips

Topics to prepare for Hotel Daspalla Customer Service Associate interview:
  • FandB service
  • Customer Service
Interview preparation tips for other job seekers - This is about my interview
Thankyousir
Your's faithfully
S. Pavan

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. How do u control the angry customer
  • Ans. Handle the customer when food was soggy
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Apologies the mistake and give some good and fresh food infront of customer

I applied via campus placement at Anna University

Interview Questionnaire 

6 Questions

  • Q1. Tell me about yourself?
  • Ans. 

    I am a customer service executive with 5 years of experience in handling customer queries and complaints.

    • I have excellent communication and interpersonal skills.

    • I am a good listener and can empathize with customers.

    • I am proficient in using customer service software and tools.

    • I have experience in handling difficult customers and resolving their issues.

    • I am a team player and can work under pressure to meet targets.

  • Answered by AI
  • Q2. Why Coffee day beverages?Why not Mu-sigma?
  • Ans. 

    Coffee Day Beverages aligns with my personal interests and career goals.

    • I have a passion for the food and beverage industry

    • I am interested in the customer service aspect of the industry

    • I believe Coffee Day Beverages has a strong brand and reputation

    • I have researched the company and believe it aligns with my career goals

    • I am excited about the opportunity to work with a company that values customer satisfaction

  • Answered by AI
  • Q3. You are so good at Management. Why not IIM's?
  • Ans. 

    I believe in learning through experience and practical application rather than just theoretical knowledge.

    • I prefer hands-on experience over just classroom learning

    • I have gained valuable management skills through my work experience

    • I believe in continuous learning and self-improvement

    • I have taken relevant courses and workshops to enhance my skills

    • I am open to pursuing further education if it aligns with my career goals

  • Answered by AI
  • Q4. Questions about my internship experiences
  • Q5. We are operating all over india.Are you willing to relocate anywhere in india?
  • Ans. 

    Yes, I am willing to relocate anywhere in India for this opportunity.

    • I am open to exploring new places and cultures.

    • I am excited about the prospect of working in different parts of India.

    • I am willing to make the necessary arrangements to relocate.

    • I understand the importance of being flexible and adaptable in a customer service role.

  • Answered by AI
  • Q6. Question about symposium organizing and Leadership Experiences

Interview Preparation Tips

Round: Resume Shortlist
Experience: First round was Resume short list round.There were no GPA criterias.According to the interview experience of me and my seniors they were looking for people who have good knowledge in Management. They also looked for candidates who has done internships in Management domain. I had done many management internships and it help me a lot.The internship I did in the filed of Marketing and Operations at IIMA helped me alot.






Tips: 1.Do as many internships as possible.
2.Organize more symposiums
3.Enhance your leadership qualities
4.Dont worry about GPA.Many people who got placed had many backlogs/arrears.

Round: Group Discussion
Experience: Group Discussion went on very well. I was talking in terms of India is MODIfied.The panelists looked for some valid and good points.Starting the discussion and concluding the discussion earns you special points.Overall decorum was well maintained and it should be
Tips: 1.Be clear and Valid in your points
2.Be confident
3.Give chance to others as well.
4.Dont take too much time
Duration: 3330 Minutes minutes

Round: HR Interview
Experience: HR interview was not so different and all.Usual questions that is asked in other HR interviews.I was very confident and I drived HR towards my side.I impressed the HR's very well.They asked many questions as listed in the questions section.
Tips: 1.Be confident
2.Attitude Matters
3.Impress HR by saying truth
4.Have good leadership qualities


General Tips: 1.Be confident
2.Have good leadership qualities
3.Impress HR by your attitude
4.
Skills: Personality, Interpersonal Skills, Attitude, Marketing, Leadership
College Name: Anna University Chennai

Hotel Daspalla Interview FAQs

How many rounds are there in Hotel Daspalla Customer Service Associate interview?
Hotel Daspalla interview process usually has 2 rounds. The most common rounds in the Hotel Daspalla interview process are Resume Shortlist and HR.
What are the top questions asked in Hotel Daspalla Customer Service Associate interview?

Some of the top questions asked at the Hotel Daspalla Customer Service Associate interview -

  1. Types of service? /Types of break f...read more
  2. Types of break fa...read more
  3. Types of table serv...read more

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