How you can manage an anger customer if firm unable to fulfill the commitment

Question

Accepted Answer

Listen to the customer, apologize for the inconvenience, offer alternative solutions, and follow up with a resolution.

Listen actively to the customer's concerns and empathize with their frustration.
Apologize for the inconvenience caused and take responsibility for the situation.
Offer alternative solutions that may help resolve the issue, such as a refund or a discount on future purchases.
Follow up with the customer to ensure that the issue has been resolved to their satisfaction.
Maintain a calm and professional demeanor throughout the interaction.
Examples: Offer a refund, provide a discount on future purchases, or offer to escalate the issue to a higher authority.

Accepted Answer

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