Hiver Customer Success Manager Interview Questions and Answers

From the given scenario, draw a solution with Microsoft products for a customer

Group discussion way quite poor and not well organized

Q1. In this round, I presented my presentation about a given scenario and I replied to some behavioral questions. I was interviewed in European country so they also tested a bit my language skills related to l...read more
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Q2. Local language skills
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Q3. Presentation based questions
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Q1. Work experience related question's.
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Scenario based questions.

Q1. Hiring Manager round
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Q1. About the overall exp
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Q1. About the previous role and my expertee
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Q1. Salary expectation
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Q1. Walk me through your profile.
Ans. 
Experienced project manager with a proven track record of successfully leading and delivering projects on time and within budget.
• Managed cross-functional teams to achieve project goals

• Developed project plans and timelines

• Monitored and controlled project progress

• Identified and mitigated project risks

• Communicated effectively with stakeholders
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Q2. How did you handle a difficult stakeholder?
Ans. 
I addressed a difficult stakeholder by actively listening, empathizing, and finding common ground.
• Scheduled a one-on-one meeting to address concerns and discuss potential solutions

• Listened actively to their feedback and validated their perspective

• Empathized with their frustrations and showed understanding

• Identified common goals and worked towards finding a mutually beneficial solution

• Maintained open communication and p
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Q3. Why are you leave your previous company and why are you on a sabbatical?
Ans. 
I left my previous company to pursue new challenges and opportunities. I am on a sabbatical to recharge and gain new skills.
• Seeking new challenges and opportunities for professional growth

• Taking a sabbatical to recharge and gain new skills

• Exploring different industries or roles for personal development
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Q4. You worked for Amazon for 7 years, do you think you will be able to fit into any other company? (The tone when asking this question was sarcastic and derogatory).
Ans. 
Yes, my experience at Amazon has equipped me with valuable skills that are transferable to any company.
• My experience at Amazon has provided me with a strong foundation in project management, problem-solving, and leadership skills.

• I am adaptable and have successfully transitioned between different work environments in the past.

• I am confident in my ability to learn and thrive in a new company, bringing a fresh perspectiv...read more
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Q5. You think Amazon has the best work culture and companies like Microsoft and IBM don't? (The tone when asking this question was to deliberately create litigation.)
Ans. 
No, each company has its own unique work culture that may appeal to different individuals.
• Work culture is subjective and can vary greatly between companies.

• Amazon, Microsoft, and IBM each have their own strengths and weaknesses in terms of work culture.

• Some employees may prefer the fast-paced and innovative environment at Amazon, while others may thrive in the more traditional settings at Microsoft or IBM.
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Q6. What did you do at Amazon for 7 years? (Upon answering he denied to listen to my achievements, tasks, results even. Not sure what answer he was looking for.)
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Q7. Why would you choose sabbatical suddenly? Tell me the truth and not what everyone says that beats around the bush. ( I was clear and prompt enough to tell him my reason but he found my personal wellbeing r...read more
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Q8. Why do you think you can reach out to whomever you like at Amazon and why is that necessarily a good thing? Doesn't that mean you're incapable to do your job that you need to reach out to other people? (Th...read more
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Reaching out to others at Amazon shows collaboration and resourcefulness, not incompetence.
• Collaboration is a key aspect of project management, as it allows for sharing of ideas, resources, and expertise.

• Reaching out to others at Amazon can help in leveraging their knowledge and experience to overcome challenges and achieve project goals.

• It shows resourcefulness and initiative to seek out help and support when needed, ...read more
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Q1. Technical and business development questions
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Q1. Details review of the work at the current company
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Q1. All related to previous experience
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Q1. Technical and managerial questions were asked
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Q1. What are the different engagement models/ contract types.
Ans. 
Different engagement models/ contract types include fixed price, time and materials, and milestone-based contracts.
• Fixed Price: Project cost is predetermined and does not change regardless of actual effort or time spent.

• Time and Materials: Payment is based on actual time and materials used for the project.

• Milestone-based: Payments are made upon completion of specific project milestones.

• Cost Plus Fee: Project cost inclu...read more
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Q2. What are the different delivery methodologies which are followed in the Project.
Ans. 
Different delivery methodologies in project management include Agile, Waterfall, Scrum, Kanban, and Lean.
• Agile: Iterative approach with frequent feedback and adaptability.

• Waterfall: Sequential approach with distinct phases like planning, design, development, testing, and deployment.

• Scrum: Framework with roles, events, and artifacts for iterative development.

• Kanban: Visual management method to track work and limit work ...read more
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