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Hitech Digital Solutions Desktop Support Engineer L2 Interview Questions and Answers

Updated 26 Aug 2022

Hitech Digital Solutions Desktop Support Engineer L2 Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. What is the outlook 365
  • Ans. 

    Outlook 365 is a cloud-based email and calendar service provided by Microsoft.

    • It allows users to access their emails, contacts, and calendars from anywhere with an internet connection.

    • It offers features such as shared calendars, task management, and email scheduling.

    • It integrates with other Microsoft Office applications such as Word, Excel, and PowerPoint.

    • It provides a large amount of storage space for emails and attac...

  • Answered by AI
  • Q2. What difference between pst and ost
  • Ans. 

    PST is a personal storage table used by Outlook to store email data while OST is an offline storage table used for cached Exchange data.

    • PST is a file format used by Microsoft Outlook to store email data on a local computer

    • OST is an offline storage table used for cached Exchange data

    • PST files can be imported and exported while OST files cannot

    • PST files can be accessed even without an internet connection while OST files ...

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. What is the outlook and how to configure
  • Ans. 

    Outlook is an email client developed by Microsoft. It can be configured by adding email accounts and setting up server settings.

    • To configure Outlook, open the application and click on File > Add Account

    • Enter your email address and password, and Outlook will automatically detect the server settings

    • If the server settings are not detected, you can manually configure them by selecting the option 'Manual setup or additional...

  • Answered by AI
  • Q2. What difference between pst and ost
  • Ans. 

    PST is a personal storage table used by Outlook to store email data while OST is an offline storage table used for cached Exchange mode.

    • PST is a file format used by Microsoft Outlook to store email data on a local computer

    • OST is an offline storage table used for cached Exchange mode

    • PST files can be imported and exported while OST files cannot

    • PST files can be accessed even without an internet connection while OST files ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Do confidential and keep in touch with interviewer also listing properly

Interview questions from similar companies

I applied via Approached by Company and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(7 Questions)

  • Q1. Desktop support engineer
  • Q2. Server support engineer
  • Q3. Network support engineer
  • Q4. Hardware support engineer
  • Q5. Windows os full information
  • Ans. 

    Windows OS is a popular operating system developed by Microsoft.

    • Windows OS is available in different versions such as Windows 7, 8, 10, etc.

    • It has a graphical user interface (GUI) and supports multitasking.

    • Windows OS supports various file systems such as NTFS, FAT32, exFAT, etc.

    • It comes with built-in applications such as Microsoft Office, Internet Explorer, Windows Media Player, etc.

    • Windows OS can be customized with th...

  • Answered by AI
  • Q6. Linux and Ubuntu full information
  • Q7. Ubuntu configuration
Round 3 - Technical 

(7 Questions)

  • Q1. Knowledge of ms office
  • Q2. Knowledge of installation software
  • Q3. Knowledge of outlook configuration
  • Q4. Knowledge of Mai configuration
  • Q5. Knowledge of server configuration
  • Q6. Knowledge of add printer
  • Q7. Knowledge of connect printer

Interview Preparation Tips

Interview preparation tips for other job seekers - Server support engineer l2 and desktop support engineer l2

Skills evaluated in this interview

Interview Questionnaire 

2 Questions

  • Q1. Total hard ware and software issues troubleshooting ,network issues torubleshooting,AD
  • Q2. Total hardware and network issues prepare
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Difference between IPV4 vs IPV6
  • Ans. 

    IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses, allowing for more unique addresses and improved security features.

    • IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334)

    • IPv4 supports up to 4.3 billion unique addresses, which is becoming insufficient with the growth of internet-connected devices, w...

  • Answered by AI
  • Q2. How will you install the OS
  • Ans. 

    I will install the OS using a bootable installation media or network deployment tools.

    • Create a bootable installation media (USB or DVD) with the OS image

    • Boot the computer from the installation media

    • Follow the on-screen instructions to install the OS

    • Configure settings such as language, time zone, and user accounts

    • Install necessary drivers and updates post installation

  • Answered by AI

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. What is AD? What is DHCP?
  • Ans. 

    AD stands for Active Directory, a Microsoft technology used for managing users, computers, and other resources in a network. DHCP stands for Dynamic Host Configuration Protocol, a network protocol used for assigning IP addresses to devices.

    • AD is used for centralized management of network resources

    • AD allows for authentication and authorization of users and devices

    • DHCP automatically assigns IP addresses to devices on a n...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Basic questions of why did you want to join as desktop support engineer.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.
Be in positive nature.
Be polite.
make the converation two ways that you are having the interview driven by your side.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Only recruiter call me 

(3 Questions)

  • Q1. What is pst and ost in outlook What is bsod what is dns what is vpn.
  • Ans. 

    PST and OST are Outlook data files. BSOD is Blue Screen of Death. DNS is Domain Name System. VPN is Virtual Private Network.

    • PST and OST are data files used by Microsoft Outlook to store emails, contacts, and other data.

    • BSOD is a critical error screen displayed by Windows operating system when it encounters a system error.

    • DNS is a system that translates domain names into IP addresses, allowing computers to communicate w...

  • Answered by AI
  • Q2. What is pop and imap and smtp and all protocol port number
  • Ans. 

    POP, IMAP, and SMTP are email protocols used for sending and receiving emails. Each protocol uses different port numbers.

    • POP (Post Office Protocol) is used for downloading emails from a server to a client. It uses port number 110.

    • IMAP (Internet Message Access Protocol) is used for accessing emails on a server from a client. It uses port number 143.

    • SMTP (Simple Mail Transfer Protocol) is used for sending emails from a c...

  • Answered by AI
  • Q3. How to backup pst file My system is very slow so what do
  • Ans. 

    To backup a PST file, you can simply copy and paste it to an external drive or cloud storage. To speed up a slow system, try cleaning up temporary files and disabling unnecessary startup programs.

    • Copy and paste the PST file to an external drive or cloud storage

    • Use a backup software to automate the backup process

    • Clean up temporary files to free up space and improve performance

    • Disable unnecessary startup programs to redu

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Wipro Desktop Support Engineer L2 interview:
  • ubantu
  • Linux
Interview preparation tips for other job seekers - Hr only ask me all technical question was then selected me .there are 3 round interview.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Oct 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Desktop l2 level related questions

Round 3 - Case Study 

How to configur system in domain

Round 4 - Technical 

(1 Question)

  • Q1. All tecnicall skill related questions
Round 5 - One-on-one 

(4 Questions)

  • Q1. How to configur sap in users system
  • Ans. 

    To configure SAP in user's system, follow these steps:

    • Install SAP GUI on the user's system

    • Configure the SAP logon pad with the necessary system details

    • Create a user ID and assign the necessary authorizations

    • Test the connection to ensure successful configuration

  • Answered by AI
  • Q2. Advantages of outlook 365
  • Ans. 

    Outlook 365 offers numerous advantages for users.

    • Access to emails, contacts, and calendar from anywhere with internet connection

    • Collaboration and sharing features for team projects

    • Integration with other Microsoft Office applications

    • Automatic updates and security features

    • Large storage capacity for emails and attachments

    • Mobile app for easy access on-the-go

  • Answered by AI
  • Q3. Why bitlocker is important
  • Ans. 

    Bitlocker is important for securing data on Windows devices.

    • Encrypts data on Windows devices to prevent unauthorized access

    • Protects against theft or loss of devices

    • Meets compliance requirements for data protection

    • Can be managed centrally through Active Directory

    • Can be used in combination with other security measures like TPM and Secure Boot

    • Helps prevent data breaches and protects sensitive information

  • Answered by AI
  • Q4. What is the process of mfa
  • Ans. 

    MFA stands for Multi-Factor Authentication, which is a security process that requires users to provide two or more forms of identification to access a system.

    • MFA adds an extra layer of security to protect against unauthorized access.

    • The most common forms of identification used in MFA are passwords, security tokens, and biometric data.

    • MFA can be implemented through various methods such as SMS codes, mobile apps, or hard...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I m looking for l3 level and i have known lege of sql querys and desktop level query

Interview Questionnaire 

1 Question

  • Q1. Why do you resigned previous job
  • Ans. 

    Seeking new challenges and opportunities for growth.

    • Desire for new challenges and opportunities for growth

    • Seeking a better work-life balance

    • Company restructuring or downsizing

    • Relocation to a different city or country

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: Tell me about your self, I tried to speak him but trigl the words due to fear.
Tips: I think to attend more interview

Interview Preparation Tips

Round: Resume Shortlist
Experience: CRITERIA:6.5+ CGPANO BACKLOGS
Tips: TRY TO WORK HARD IN THE EARLIER SEMESTERS TO BE ELIGIBLE FOR MOST OF THE COMPANIES.

Round: Test
Experience: 30 TECHNICAL QUESTIONS, PURELY BRANCH SPECIFIC, EASY AND BASIC CONCEPTS WERE ASKED.30 APTITUDE AND ENGLISH QUESTIONS, VERY EASY
Tips: PREPARE TECHNICAL PART WELLPRACTICE APTITUDE AND ENGLISH FROM www.indiabix.comVERY HELPFUL WEBSITE
Duration: 60 minutes
Total Questions: 60

Round: HR Interview
Experience: GENERAL QUESTIONS WERE ASKED:ABOUT MYSELFFAMILY BACKGROUNDSCHOOLING AND ACADEMIC ACHIEVEMENTSABOUT JOINING TCE
Tips: DON'T MANIPULATE THE TRUTH.ANSWER CLEARLY AND CONFIDENTLY.

Round: Technical Interview
Experience: TECHNICAL QUESTIONS RELATED TO ELECTIVE SUBJECTS WERE ASKED.ALSO DESIGN STEPS OF VARIOUS STRUCTURAL ELEMENTS WERE ASKED.
Tips: BE PREPARED. SAY "DON'T KNOW THE ANSWER" INSTEAD OF SPEAKING NONSENSE. ANSWER ONLY WHAT IS ASKED. EXTRA INFO GIVEN BY YOU CAN GET YOU IN UNWANTED TROUBLE!! :P

General Tips: BEST OF LUCK.
Skill Tips: MAIN FOCUS ON THE WAY YOU COMMUNICATE WITH THE INTERVIEWERS IN ENGLISH!!
Skills: COMMUNICATION SKILLS
College Name: NIT SURAT
Motivation: GOOD REPUTATION. IT WAS EXACTLY MATCHING TO THE JOB PROFILE I ASPIRED FOR.TATA GROUP IS A BIG BRAND IN INDIA AND CAN LEAD TO MANY FUTURE BENEFITS IF YOU SERVE THEM FOR CONSIDERABLE AMOUNT OF TIME.
Funny Moments: THEY ASKED ME: "ANY SUGGESTION FOR IMPROVING OUR SELECTION PROCEDURE?"I ANSWERED: "YOU SHOULD CHANGE IT. TEST SHOULD BE ONLINE RATHER THAN BEING OFFLINE i.e. PEN AND PAPER."THEY WERE IMPRESSED AND APPRECIATED IT. :P

Interview Questionnaire 

3 Questions

  • Q1. Why our company?
  • Ans. 

    Your company's innovative approach to design and engineering aligns with my passion for pushing boundaries and creating impactful solutions.

    • Your company's reputation for excellence in the industry

    • The opportunity to work with a talented and diverse team

    • The chance to work on challenging and exciting projects

    • The potential for professional growth and development

    • The company's commitment to sustainability and social responsi

  • Answered by AI
  • Q2. What can you offer to our company?
  • Ans. 

    I can offer my expertise in design engineering, strong problem-solving skills, and a passion for innovation.

    • Expertise in design engineering

    • Strong problem-solving skills

    • Passion for innovation

    • Ability to work collaboratively in a team environment

    • Experience with CAD software such as SolidWorks and AutoCAD

    • Familiarity with manufacturing processes and materials

    • Excellent communication and presentation skills

  • Answered by AI
  • Q3. You have a good CG why aren’t you going for higher studies?
  • Ans. 

    I believe that practical experience is equally important as higher studies in my field.

    • I have gained valuable experience through internships and projects

    • I am constantly learning and improving my skills through online courses and workshops

    • I am open to pursuing higher studies in the future if it aligns with my career goals

    • I believe that hands-on experience is crucial in the design engineering field

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: Two tests were there. One CAT type questions- maths, quant, verbal Another related to the department. Both were objective type.
Tips: Even without any CAT preparation, you can clear it quite easily. For the department related exam, a basic preparation of core subjects for placements is enough. Most of the questions were CV based. No negative marks, I think. So fill all the questions.

Round: Interview
Experience: It went on for about 20 mins. All were technical questions and most of them were from the things I’ve stated in my CV.
Tips: Write only what you’ve done in your CV, if not at least be prepared to defend everything. Otherwise if you are confident with your basics it should not be a big problem to clear this round.

Round: Interview
Experience: By the time I got till here, I already knew that I almost got placed. So it was very friendly and went on for about 10 minutes.

Skill Tips: Being a core design consultancy, more emphasis was on academic performance. I think a CGPA above 7.5 or 8 is very ideal. They looked deep into my internship and project. Various questions about what I had done there and how well I got practical exposure were tested.
College Name: IIT KHARAGPUR

Hitech Digital Solutions Interview FAQs

How many rounds are there in Hitech Digital Solutions Desktop Support Engineer L2 interview?
Hitech Digital Solutions interview process usually has 3 rounds. The most common rounds in the Hitech Digital Solutions interview process are Resume Shortlist, Technical and One-on-one Round.
What are the top questions asked in Hitech Digital Solutions Desktop Support Engineer L2 interview?

Some of the top questions asked at the Hitech Digital Solutions Desktop Support Engineer L2 interview -

  1. What difference between pst and ...read more
  2. What is the outlook and how to config...read more
  3. What is the outlook ...read more

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