Hitachi Lift Sales & Service Engineer Interview Questions and Answers

Q1. Walk me through your profile, mock call
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Q1. Asking for work experience .
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Q2. SKILLS AND WEEAKNESS
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Q1. WHAT YOU SEE IN YOURSELF
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Q2. HOW YOU OVERCOME CHALLANGES
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Q1. 1. Why did you decide to apply to this role? 2. What experience do you have that would be relevant to this role? 3. Tell me about your experience in … 4. What did you like most about the job description? 5...read more
Ans. 
Why did you decide to apply to this role?
• I have always been passionate about providing excellent customer service

• I have previous experience in managing a customer service team

• I am excited about the opportunity to contribute to the growth and success of the company
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Q1. Tell me about yourself?
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Q1. Tell me about yourself?
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Q2. Do You have any experience?
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How to tackle customer dissatisfaction

Q1. Aspects to maintain performance
Ans. 
Maintaining performance requires consistent monitoring, feedback, training, and support.
• Regular performance evaluations to identify strengths and areas for improvement

• Providing ongoing training and development opportunities

• Offering support and resources to help employees succeed

• Setting clear goals and expectations

• Recognizing and rewarding achievements

• Encouraging open communication and feedback
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Q2. What is KPI ,how to generate revenue,spare sales
Ans. 
KPI stands for Key Performance Indicator. Generating revenue and spare sales can be achieved by setting specific KPIs and monitoring them closely.
• Identify key metrics such as sales targets, customer satisfaction, and service efficiency

• Set specific KPIs for each metric to track performance

• Regularly monitor and analyze KPI data to identify areas for improvement

• Implement strategies to increase revenue and spare sales base...read more
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Q1. HR check lot of times your communication and HR give you one topic then after that you speak about the topic 4 to 6 min
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Q2. Basic introduction and family background and soft skills
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Hearing, Speaking and listening