Hexaware Technologies Senior Quality Analyst Interview Questions and Answers

60 mins aptitude and reasoning and java syntax questions

Q1. Difference between Defect masking and Cascading
Ans. 
Defect masking occurs when a major defect hides a minor defect, while cascading is when one defect triggers multiple defects.
• Defect masking occurs when a major defect prevents the detection of a minor defect.

• Cascading is when one defect triggers a series of other defects.

• Defect masking can lead to overlooking important issues, while cascading can result in a chain reaction of defects.

• Example of defect masking: A critic...read more
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Q1. Test cases on eCommerce platform
Ans. 
Test cases for eCommerce platform
• Verify user can successfully add items to cart

• Test checkout process with different payment methods

• Check for proper error messages when entering invalid information

• Test search functionality for products

• Verify discounts and promotions are applied correctly
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Q1. Explanation the previous project.
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Q2. Rolls & responsibility.
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Q3. Defect tracking tool
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Q4. Assumption question
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Basic English Grammar

Q1. Previous job details
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Q1. Previous job details, expectations etc.
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Q1. Tell me about your project
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Q2. API testing, SQL, Program based questions
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Q1. Explain about agile methodology
Ans. 
Agile methodology is a project management approach that emphasizes flexibility, collaboration, and incremental progress.
• Agile methodology involves breaking down projects into small, manageable tasks called sprints.

• It prioritizes customer feedback and collaboration over rigid planning.

• Adaptability and responding to change are key principles of agile methodology.

• Common frameworks for agile include Scrum, Kanban, and Extr
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Q2. Explain about bug life cycle
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Bug life cycle refers to the stages a bug goes through from identification to resolution in software testing.
• Bug is identified by tester

• Bug is reported in bug tracking system

• Bug is assigned to developer for fixing

• Developer fixes the bug

• Bug is retested by tester

• Bug is closed if fixed or reopened if issue persists
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Q1. What is your latest project
Ans. 
My latest project involved implementing a new quality control system for a manufacturing company.
• Developed a comprehensive quality control plan to ensure product consistency

• Utilized statistical process control techniques to monitor production processes

• Collaborated with cross-functional teams to identify and address quality issues

• Implemented corrective and preventive actions to improve product quality
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Q2. What challenges you faced in your day to day job
Ans. 
Some challenges I face in my day to day job include managing tight deadlines, dealing with unexpected issues, and ensuring quality standards are met.
• Managing tight deadlines for project completion

• Dealing with unexpected issues that arise during testing or production

• Ensuring quality standards are met while balancing time and resources
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Q1. Could you tell me about yourself?
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Q2. What is your job profile?
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Q3. What was your last CTC?
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Q1. What are quality KPI/KRA?
Ans. 
Quality KPI/KRA are key performance indicators/key result areas used to measure and evaluate the effectiveness of quality processes.
• Quality KPIs are specific metrics used to track the performance of quality processes.

• Quality KRAs are key areas of focus that contribute to achieving quality objectives.

• Examples of quality KPIs include defect rate, customer satisfaction score, and on-time delivery performance.

• Examples of q...read more
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Q2. What are the QC tools?
Ans. 
QC tools are techniques used in quality control to identify and solve problems in processes.
• Check sheets: Used to collect and analyze data in a systematic way.

• Control charts: Graphical tools to monitor process variation over time.

• Histograms: Visual representation of data distribution.

• Pareto charts: Helps identify the most significant factors contributing to a problem.

• Fishbone diagrams: Used to identify root causes of a...read more
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Q3. Are you aware about CSAT and DSAT?
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CSAT stands for Customer Satisfaction Score and DSAT stands for Dissatisfaction Score. They are used to measure customer satisfaction levels.
• CSAT is a metric used to measure how satisfied customers are with a product or service.

• DSAT is a metric used to measure how dissatisfied customers are with a product or service.

• CSAT is usually measured through surveys or feedback forms.

• DSAT can help identify areas for improvement
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