10+ IntouchCX Interview Questions and Answers

HDMI stands for High-Definition Multimedia Interface. Cable TV network works by transmitting television signals through coaxial cables.

• HDMI is a digital interface used for transmitting high-quality audio and video signals from a source device to a display device.

• It supports high-definition video resolutions and digital audio formats.

• Cable TV network works by distributing television signals through coaxial cables to subscribers' homes.

• The signals are transmitted from a headend...read more

I will try to reach out through other communication channels and escalate the issue if necessary.

• Attempt to contact the client through alternative methods such as text message or social media.

• Reach out to any other contacts provided by the client for emergencies.

• If all attempts fail, escalate the issue to a higher authority within the company for further action.

Experience proof beyond interview for Branch Head position

• Providing references from previous employers

• Sharing performance metrics and achievements in previous roles

• Demonstrating relevant skills through a practical task or simulation

• Obtaining relevant certifications or qualifications

• Highlighting leadership and team management experience

• Sharing examples of successful project management

• Demonstrating industry knowledge and staying up-to-date with trends

• Providing a portfolio of re...read more

STB (Set-Top Box) works at my home by connecting to the TV and receiving signals to display channels and content.

• STB is connected to the TV via HDMI or AV cables.

• It receives signals from the satellite dish or cable provider.

• STB allows access to different channels and on-demand content.

• Remote control is used to navigate and control the STB.

• STB may have features like recording, pause, and rewind live TV.

MPEG 2 and MPEG 4 are video compression standards used for encoding and decoding digital video.

• MPEG 2 is an older standard primarily used for DVDs and broadcast television.

• MPEG 4 is a newer standard that offers better compression and is commonly used for streaming video online.

• MPEG 4 includes features like advanced video coding (AVC) and high efficiency video coding (HEVC).

IP Address is a unique numerical label assigned to each device connected to a computer network.

• IP Address stands for Internet Protocol Address.

• There are five classes of IP Addresses: A, B, C, D, and E.

• Each class has a different range of possible IP Addresses.

• For example, Class A addresses range from 1.0.0.0 to 126.0.0.0.

FIFO stands for First-In-First-Out. It is a method of inventory management where the oldest stock is sold first.

• FIFO is used to ensure that the oldest stock is sold first

• It assumes that the first items purchased are the first items sold

• It is commonly used in industries with perishable goods

• It helps prevent spoilage and obsolescence

• Example: A grocery store using FIFO would sell the milk with the earliest expiration date first

Material inward & outward in ERP system is a process of recording the movement of goods in and out of the organization.

• Material inward refers to the process of receiving goods from suppliers and recording them in the ERP system.

• Material outward refers to the process of delivering goods to customers and recording them in the ERP system.

• ERP system helps in maintaining accurate inventory levels and tracking the movement of goods.

• Material inward and outward transactions are usual...read more

The OSI TCP/IP model is a conceptual framework used to understand how data is transmitted over a network.

• The OSI model has 7 layers, each with specific functions and protocols.

• The TCP/IP model combines the OSI model's top 4 layers into a single layer.

• Examples of protocols in the TCP/IP model include TCP, IP, UDP, and ICMP.

Switch forwards data to specific devices based on MAC address, while hub broadcasts data to all devices on the network.

• Switch operates at the data link layer (Layer 2) of the OSI model, while hub operates at the physical layer (Layer 1).

• Switch is more efficient as it only sends data to the intended recipient, reducing network congestion.

• Hub is a passive device that simply repeats incoming data to all connected devices, leading to potential security risks.

• Example: A switch wou...read more

An IP address is a unique numerical label assigned to each device connected to a computer network.

• IP addresses are used to identify and locate devices on a network.

• There are two types of IP addresses: IPv4 (e.g. 192.168.1.1) and IPv6 (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334).

• IP addresses can be static (unchanging) or dynamic (assigned by a DHCP server).

OSI (Open Systems Interconnection) and TCP/IP (Transmission Control Protocol/Internet Protocol) are both networking models used to facilitate communication between devices on a network.

• OSI model has 7 layers: Physical, Data Link, Network, Transport, Session, Presentation, Application

• TCP/IP model has 4 layers: Network Interface, Internet, Transport, Application

• OSI model is theoretical while TCP/IP model is practical and widely used in the internet

• Examples of protocols in OSI m...read more

CATV stands for Community Antenna Television, a system that delivers television signals to multiple users through a network of cables.

• CATV systems were originally developed to provide television access to areas with poor reception due to distance or geographical barriers.

• CATV networks typically use coaxial cables to deliver signals to individual homes or buildings.

• CATV systems can offer a wide range of channels and services, including premium channels, video on demand, and hi...read more

GPON network is a passive optical network that uses fiber-optic cables to transmit data.

• GPON network uses a single fiber-optic cable to transmit data to multiple users

• It uses a point-to-multipoint architecture

• GPON network has an Optical Line Terminal (OLT) at the service provider's end and an Optical Network Unit (ONU) at the user's end

• GPON network uses different wavelengths of light to transmit data upstream and downstream

• GPON network is a cost-effective solution for high-sp...read more

Revenue is the total amount of money generated by a business through its operations, while income is the profit earned after deducting expenses from revenue.

• Revenue is the total amount of money generated by a business from its sales of goods or services.

• Income is the profit earned by a business after deducting expenses such as salaries, rent, and utilities from revenue.

• Revenue is the top line of the income statement, while income is the bottom line.

• Revenue can be increased by...read more

Yes

• Yes, I have 5 years of experience working as a Technical Support Engineer.

• During this time, I have gained extensive knowledge in troubleshooting hardware and software issues, providing technical assistance to customers, and resolving technical problems efficiently.

• I have also developed strong communication and problem-solving skills, allowing me to effectively communicate complex technical concepts to non-technical users and find solutions to their issues.

• In my previous ro...read more

I have over 5 years of experience leading and managing finance teams in various industries.

• Led a team of 10 finance professionals in a multinational corporation

• Implemented new processes to improve team efficiency and accuracy

• Provided mentorship and training to team members to enhance their skills

• Successfully managed team performance and achieved departmental goals

Yes

• Yes, I have 5 years of experience as a Technical Support Engineer.

• During my 5 years of experience, I have gained extensive knowledge in troubleshooting hardware and software issues.

• I have provided technical support to customers via phone, email, and in-person.

• I have experience in diagnosing and resolving network connectivity problems.

• I am proficient in using various support tools and ticketing systems.

• I have a strong understanding of different operating systems, including ...read more