GRT Jewellers Senior Associate Interview Questions and Answers

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves actively listening to customers' needs and concerns

• It includes providing helpful and accurate information about products or services

• Resolving customer complaints and issues in a timely and satisfactory manner is crucial

• Building rapport and relationships with customers to ensure satisfactio

I will make customer satisfaction a priority by actively listening to their needs, providing personalized solutions, and following up to ensure their satisfaction.

• Actively listen to customers to understand their needs and preferences

• Provide personalized solutions tailored to each customer's unique situation

• Follow up with customers to ensure their satisfaction and address any concerns

• Offer exceptional customer service b...read more

A wow experience for a repeated customer is when they receive personalized service, feel valued and appreciated, and have their needs anticipated.

• Personalized service tailored to their preferences and past purchases

• Feeling valued and appreciated through special discounts or rewards

• Having their needs anticipated and addressed before they even ask

• Consistent high-quality service that exceeds their expectations