Great Developers Technical Support Analyst Interview Questions and Answers

Q1. Tell me about yourself?
Ans. 
I am a Technical Support Analyst with experience in troubleshooting and resolving technical issues.
• Experienced in providing technical support to customers via phone, email, and chat

• Proficient in diagnosing and resolving hardware and software problems

• Skilled in troubleshooting network connectivity issues

• Knowledgeable in various operating systems, such as Windows and macOS

• Familiar with ticketing systems and documenting s...read more
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Q2. How do you troubleshoot an issue?
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To troubleshoot an issue, follow a systematic approach to identify the problem and find a solution.
• Gather information about the issue from the user

• Analyze the symptoms and try to reproduce the problem

• Check for common causes and known solutions

• Use diagnostic tools to identify the root cause

• Implement a solution or workaround

• Test the solution to ensure the issue is resolved

• Document the troubleshooting steps and the soluti
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Q3. What are the 4 steps of troubleshooting?
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The 4 steps of troubleshooting are: identify the problem, gather information, develop a hypothesis, and test the hypothesis.
• Identify the problem by understanding the symptoms and gathering relevant information.

• Gather information by asking questions, analyzing logs, and performing diagnostic tests.

• Develop a hypothesis by formulating possible causes based on the gathered information.

• Test the hypothesis by implementing po...read more
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Q1. Mention the difference between RAM and ROM?
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RAM and ROM are both types of computer memory, but they differ in terms of their functionality and data storage capabilities.
• RAM stands for Random Access Memory and is a volatile memory that stores data temporarily while the computer is running.

• ROM stands for Read-Only Memory and is a non-volatile memory that stores permanent data that cannot be modified or erased.

• RAM allows for fast read and write operations, making i...read more
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Q2. What is BIOS? BIOS (basic input/output system) is the program a computer's microprocessor uses to start the computer system after it is powered on. It also manages data flow between the computer's operatin...read more
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Q1. How you can handle the Angry customer issues
Ans. 
I would listen to their concerns, empathize with them, and offer a solution to their problem.
• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Follow up with the customer to ensure their issue has been resolved
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Q1. Salary discussion, behavioural question
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Apititude test for 30mins

Q1. Basic questions about your acadamic background, who you are and what do you do at your free time, most of them to check if you are able to talk in english
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English history general knowledge

Q1. Self introduction
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Q2. Customer support associate
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Q1. What is bsod? What is networking? What is pst and ost fills? How using ost pst fills? What is out look? Some off questions etc
Ans. 
BSOD stands for Blue Screen of Death, a Windows error screen displayed when a system encounters a critical error. Networking refers to the practice of connecting computers and other devices to share resources. PST and OST files are used in Microsoft Outlook to store email data. Outlook is an email client developed by Microsoft.
• BSOD is a Windows error screen that appears when a critical system error occurs.

• Networking in...read more
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Q2. What is printer?
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A printer is a device that produces text or graphics on paper or other media.
• Printers can be connected to computers or networks to produce physical copies of digital documents.

• There are different types of printers such as inkjet, laser, and dot matrix printers.

• Printers can be used for printing documents, photos, labels, and more.

• Common printer manufacturers include HP, Canon, Epson, and Brother.
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Q1. My job gap. Y did i left job
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Q2. When my job was last about my self .. How many marks i got in diploma
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Q3. Wheather im martied or working
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Q4. How much salary i was earning
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Q5. How much do i except
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Q1. What is sql and it’s subtype
Ans. 
SQL is a programming language used for managing and manipulating relational databases.
• SQL stands for Structured Query Language

• It is used to communicate with databases to retrieve, insert, update, and delete data

• Some subtypes of SQL include MySQL, PostgreSQL, Oracle SQL, and Microsoft SQL Server
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Q2. What is sed command and find
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sed command is a stream editor for filtering and transforming text, while find command is used to search for files in a directory hierarchy.
• sed command is used to perform text transformations on an input stream or file

• find command is used to search for files in a directory hierarchy based on various criteria

• sed command can be used to replace text, delete lines, or perform other text manipulations

• find command can search...read more
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Q3. What is different between PK and FK
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PK is Primary Key which uniquely identifies a record in a table, while FK is Foreign Key which establishes a relationship between two tables.
• PK ensures uniqueness of records in a table

• FK establishes a relationship between tables

• PK is used to enforce entity integrity, while FK is used to enforce referential integrity
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Q4. What is she’ll scraptiing
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Shell scraping is the process of extracting data from websites using automated tools or scripts.
• Shell scraping involves writing scripts to automate the process of extracting data from websites

• Tools like BeautifulSoup in Python or Scrapy can be used for shell scraping

• Shell scraping is commonly used for web scraping and data mining purposes
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Q5. What is uptime command in Linux
Ans. 
The uptime command in Linux displays the current time, how long the system has been running, and the number of users currently logged in.
• Displays the current time

• Shows how long the system has been running

• Indicates the number of users currently logged in
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Q6. Why are switching the job
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Q1. ….aaaaddddddhhjjjghhh
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Q1. Self introduction
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Q2. Previous company experience
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