Grasim Industries Customer Service Executive Interview Questions and Answers

Manpower efficiency can be calculated by dividing the total output by the total number of employees and the total hours worked.

• Determine the total output of the workforce

• Determine the total number of employees

• Determine the total hours worked

• Divide the total output by the total number of employees and the total hours worked

• Multiply the result by 100 to get the percentage of efficiency

Volume sell refers to selling a large quantity of products or services in the market.

• Volume sell is a strategy used by businesses to increase revenue and market share.

• It involves selling a large quantity of products or services at a discounted price.

• Volume sell can be used to clear out excess inventory or to attract new customers.

• Examples of volume sell include buy-one-get-one-free offers, bulk discounts, and flash sal...read more

Yes, market price issues can impact sales performance.

• Market price issues can affect the demand for a product or service.

• If the price is too high, customers may choose a competitor's offering.

• If the price is too low, it may be perceived as low quality.

• Sales executives need to be aware of market price trends and adjust their strategies accordingly.

• For example, if a competitor lowers their prices, the sales team may need...read more

Handle price issues in market by understanding customer needs, highlighting unique value proposition, and negotiating effectively.

• Understand customer needs and budget constraints

• Highlight unique value proposition and differentiate from competitors

• Negotiate effectively by offering incentives or bundling products/services

• Consider offering flexible payment options or financing

• Monitor market trends and adjust pricing strat...read more

My strengths include excellent communication skills, strong negotiation abilities, and a proven track record of exceeding sales targets.

• Excellent communication skills

• Strong negotiation abilities

• Proven track record of exceeding sales targets