Gepdec Infratech Interview Questions and Answers

Q1. How you can manage number of users for it support
Ans. 
Effective user management for IT support involves tracking, prioritizing, and optimizing resources to meet user needs efficiently.
• Implement a ticketing system to track user requests and issues, ensuring timely responses.

• Categorize users based on priority levels (e.g., critical, high, medium, low) to allocate resources effectively.

• Utilize analytics to monitor user trends and identify peak times for support requests, all...read more
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Q2. Explain about switching and routing.
Ans. 
Switching connects devices within a network, while routing directs data between different networks.
• Switching operates at Layer 2 (Data Link) of the OSI model, using MAC addresses to forward data.

• Example: A network switch connects multiple computers in a local area network (LAN).

• Routing operates at Layer 3 (Network) of the OSI model, using IP addresses to determine the best path for data.

• Example: A router connects diffe...read more
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Q1. General questions pertaining to KPI.
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Your Importance & Risk minimise which helps to increase the profit to organization

Q1. Joining & Package discussions
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Conclude with the board of directors and firm to be associated with organization