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Salesforce Interview Questions and Answers

Updated 25 Mar 2025

Q1. Will you prefer batch processing for chat bot responses?

Ans.

It depends on the specific use case and requirements of the chat bot.

  • Batch processing can be useful for handling large volumes of requests and responses.

  • Real-time processing may be necessary for certain types of chat bots, such as those used for customer support.

  • Consider the trade-offs between response time and accuracy when deciding on a processing approach.

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Q2. Will you skip testing and provide false results?

Ans.

No, I will never skip testing or provide false results.

  • Testing is crucial for ensuring the quality and safety of the product.

  • Providing false results can have serious consequences for the company and its customers.

  • Skipping testing goes against ethical and professional standards.

  • I will always prioritize the accuracy and integrity of the testing process.

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Q3. how do you design regression framework

Ans.

A regression framework is designed by defining the problem, selecting the appropriate algorithm, preparing the data, training the model, and evaluating its performance.

  • Define the problem and select the appropriate algorithm

  • Prepare the data by cleaning, transforming, and splitting into training and testing sets

  • Train the model using the training set

  • Evaluate the model's performance using the testing set and metrics such as mean squared error or R-squared

  • Iterate and refine the mo...read more

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Q4. Agile ceremonies and why Agile?

Ans.

Agile ceremonies are essential for effective collaboration and communication within Agile teams.

  • Agile ceremonies are regular meetings that help teams stay aligned and focused on their goals.

  • These ceremonies include daily stand-ups, sprint planning, sprint reviews, and retrospectives.

  • They provide opportunities for team members to share progress, identify obstacles, and make adjustments.

  • Agile methodologies promote flexibility, adaptability, and continuous improvement.

  • By embraci...read more

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Q5. Question testing framework for chat bot?

Ans.

There are various testing frameworks available for chat bots such as Botium, Testim, and Dialogflow.

  • Botium is an open-source chatbot testing framework that supports multiple platforms and languages.

  • Testim is a cloud-based testing platform that offers AI-powered chatbot testing.

  • Dialogflow provides a testing console to test the chatbot's responses and intents.

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Q6. Login scenarios - write test cases

Ans.

Test cases for login scenarios

  • Verify successful login with valid credentials

  • Verify error message for invalid username/password

  • Verify session timeout after inactivity

  • Verify account lockout after multiple failed attempts

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Q7. Difference between customer satisfaction and irrate customers

Ans.

Customer satisfaction reflects positive experiences, while irate customers indicate dissatisfaction and unresolved issues.

  • Customer satisfaction is achieved when expectations are met or exceeded, e.g., timely service and quality products.

  • Irrate customers often express frustration due to unmet expectations, e.g., long wait times or poor product quality.

  • Satisfied customers are likely to return and recommend the service, while irate customers may share negative experiences public...read more

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