Filo Online Tutor Interview Questions and Answers

Attributes/qualities required for becoming a customer care executive

• Excellent communication skills

• Empathy and patience

• Problem-solving abilities

• Product knowledge

• Ability to handle difficult customers

• Time management and organizational skills

• Positive attitude and professionalism

• Ability to work in a team

• Adaptability and flexibility

In the next 5 years, I see myself as an experienced and successful Trainer, leading a team and making a positive impact on the professional development of individuals.

• Continuing to enhance my training skills and knowledge through professional development opportunities

• Taking on leadership roles within the training department

• Expanding my expertise in different training methodologies and technologies

• Building strong relati...read more

Starting a career in the BPO industry offers various benefits such as skill development, career growth, and exposure to diverse industries.

• Opportunity to develop communication and customer service skills

• Exposure to different industries and clients

• Career growth and advancement opportunities

• Enhanced problem-solving and multitasking abilities

• Development of teamwork and collaboration skills

• Opportunity to work with internat

Throughput is the amount of work completed in a given time period.

• Throughput is a measure of productivity or efficiency.

• It can be calculated by dividing the amount of work completed by the time taken to complete it.

• For example, if a factory produces 100 units in 10 hours, the throughput is 10 units per hour.

• Throughput can be used to identify bottlenecks in a process and improve overall efficiency.

TNI stands for Training Needs Identification and TNA stands for Training Needs Analysis.

• TNI is the process of identifying the gap between the current and desired performance of employees.

• TNA is the process of analyzing the identified gap to determine the root cause and develop a training plan.

• TNI and TNA are important steps in designing effective training programs.

• Examples of TNI and TNA include conducting surveys, foc...read more

To reduce attrition in classroom training, focus on engagement, relevance, and support.

• Create interactive and engaging activities to keep learners interested

• Ensure the training content is relevant to the learners' job roles and responsibilities

• Provide ongoing support and resources to reinforce learning

• Encourage feedback and incorporate it into future training sessions

• Offer incentives or rewards for completing the train

0-30 refers to the time taken to complete a task. Improving it requires practice, focus, and efficient time management.

• Practice the task regularly to improve speed and accuracy

• Eliminate distractions and focus solely on the task at hand

• Break down the task into smaller, manageable parts to improve time management

• Use time-saving techniques such as keyboard shortcuts or templates

• Identify and eliminate any unnecessary steps...read more

I will map efficacy of a project by setting clear goals, collecting data, analyzing results, and measuring impact.

• Define clear goals and objectives for the project

• Collect data through surveys, interviews, and other methods

• Analyze the data to identify trends and patterns

• Measure the impact of the project on the target audience

• Use feedback from stakeholders to make improvements

• Compare results to initial goals to determine