Publicis Sapient Interview Questions and Answers

Our products provide unique solutions to common problems, offering convenience and efficiency to our customers.

• Highlight the key features and benefits of the product

• Explain how the product solves a specific problem or meets a need

• Provide examples of how the product has helped other customers

• Emphasize the value proposition and competitive advantage of the product

Up selling is persuading a customer to buy a higher-end product or service, while cross selling is offering complementary products or services.

• Up selling involves convincing a customer to purchase a more expensive version of the product they are interested in.

• Cross selling involves suggesting additional products or services that complement the customer's original purchase.

• Example of up selling: A customer interested in a basic smartphone is persuaded to buy a premium model wi...read more

Key performance indicators are measurable values that demonstrate how effectively a company is achieving key business objectives.

• KPIs are used to evaluate the success of an organization or a particular activity.

• They help in setting goals, measuring progress, and making informed decisions.

• Examples of KPIs include sales revenue, customer acquisition cost, conversion rate, and customer satisfaction.

• KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)...read more

A service charter is a document that outlines the commitments and standards of service that a company promises to deliver to its customers.

• Service charters typically include information on response times, quality of service, and customer support.

• They help set expectations for customers and hold the company accountable for meeting those expectations.

• Examples of service charters can be found in industries such as telecommunications, airlines, and healthcare.

Inventory management involves tracking, organizing, and controlling the flow of goods in and out of a business.

• Utilize inventory management software to track stock levels and sales data

• Implement a system for regular inventory counts and audits

• Establish reorder points to ensure timely restocking of popular items

• Monitor trends and adjust inventory levels accordingly

• Consider implementing a just-in-time inventory system to reduce excess stock