Excel Software Solutions Customer Service Associate Interview Questions and Answers

Q1. Tell me about yourself
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It only ask about mathematical , and grammatical knowledge

Q1. Normal introduction , and looking communication skills
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Q1. What is cx service , how can you tackle a difficult cx
Ans. 
CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.
• Active listening to understand the customer's concerns and needs

• Showing empathy towards the customer's situation and emotions

• Problem-solving to find a solution that meets the customer's expectations

• Effective communication to explain the resolution and ensure cust
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Q1. Why are the perfect fit for the role
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing excellent support and building positive relationships with customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, resolving issues, and providing product information

• I am proficient in using CRM systems and have a strong attention to detail

• I have received multiple awa...read more
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Q2. Strength weekness
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Q3. What is your hobby
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Q4. Last job experience
Ans. 
Worked as a customer service representative at a retail store.
• Assisted customers with product inquiries and purchases

• Handled returns and exchanges

• Resolved customer complaints and issues

• Maintained a positive attitude and provided excellent customer service

• Collaborated with team members to ensure smooth operations
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Q5. Internship experience
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Q1. Basic introduction, company's profile.
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AMCAT Assessment takes place

Q1. Tell me about yourself
Ans. 
I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving skills.
• I have X years of experience in customer service roles

• I excel at communication and interpersonal skills

• I am adept at handling customer inquiries and resolving issues efficiently

• I am a quick learner and always strive to provide excellent service
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Q2. Why you want to join our organisation
Ans. 
I am impressed by your company's commitment to customer satisfaction and growth opportunities.
• I admire your company's reputation for excellent customer service

• I am excited about the potential for career advancement within your organization

• I believe my skills and experience align well with the values of your company
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Q1. Strength and weeknees
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Q1. What do you understand by BPO?
Ans. 
BPO stands for Business Process Outsourcing. It refers to the practice of contracting specific business processes to a third-party service provider.
• BPO involves outsourcing non-core business functions to external vendors.

• It helps companies focus on their core competencies and reduce costs.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• BPO can be onshore (within t...read more
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Q2. What is empathy and how to deal with the customer if customer irritate with your service?
Ans. 
Empathy is the ability to understand and share the feelings of others. To deal with an irritated customer, listen actively, apologize sincerely, offer solutions, and show genuine concern.
• Listen actively to the customer's concerns and frustrations.

• Apologize sincerely for any inconvenience caused.

• Offer solutions or alternatives to address the customer's issue.

• Show genuine concern and understanding for the customer's feel...read more
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Basically it's a normal versant test