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Enpass Technologies Customer Success Manager Interview Questions and Answers

Updated 8 Jul 2024

Enpass Technologies Customer Success Manager Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via Job Portal and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Take me through your profile and work experience
Round 2 - One-on-one 

(1 Question)

  • Q1. What is your idea of Customer Success?
  • Ans. 

    Customer Success is ensuring customers achieve their desired outcomes through proactive support and guidance.

    • Proactively engage with customers to understand their goals and challenges

    • Provide personalized support and guidance to help customers achieve success

    • Monitor customer progress and address any issues or roadblocks promptly

    • Build strong relationships with customers to foster loyalty and advocacy

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Extremely unprofessional company. The way they conduct their interviews shows the lack of professionalism and proper management in this company. Please join at your own risk.

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. I worked there and writing from my experience on what kind of questions were asked

Interview Preparation Tips

Interview preparation tips for other job seekers - Read the JD carefully and prepare not only your CV but also the answers accordingly. Most of the questions would be asked from JD.
Check who the client is, for Europe and North America clients, the questions are more client management and technical. For Middle east, more about how to manage in less money.

Interview Questionnaire 

2 Questions

  • Q1. How to management risk in the project
  • Q2. Master data management, Resource attrition

Interview Preparation Tips

Interview preparation tips for other job seekers - Share your answer in very bold manar

I applied via Naukri.com and was interviewed in Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions related to the Role.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for the interview with all the latest updates in the market related to roles and position . Showcase your skills as per role requirement. Be patient and polite during interview.
Due to covid, the job market seem to be opened however most of the recruiters are looking for this who can join immediately. Update your availability status accordingly.

I applied via Recruitment Consultant and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. My job will be Fixed salary on her

Interview Preparation Tips

Interview preparation tips for other job seekers - When the Job giver has the Knowledge and understand the problem of other's,the same person can give a Job on the truth and honesty of the human being

I applied via Company Website and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About medical device compliance

Interview Preparation Tips

Interview preparation tips for other job seekers - It was nice and they asked specific questions only

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Generic scrum process and situations
  • Ans. 

    Scrum is an agile framework for managing and completing complex projects.

    • Scrum involves a team of cross-functional members working together in sprints

    • The process includes daily stand-up meetings, sprint planning, sprint review, and retrospective

    • Scrum emphasizes on delivering a potentially shippable product increment at the end of each sprint

    • Situations where Scrum can be useful include software development, product deve

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - not a very tough one.. questions were mostly basic scrum related..

Skills evaluated in this interview

I applied via Approached by Company and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. How do you fetch reports from JIRA
  • Ans. 

    To fetch reports from JIRA, go to the 'Reports' section and select the desired report.

    • Navigate to the 'Reports' section in JIRA

    • Select the desired report

    • Customize the report if necessary

    • Export the report in the desired format

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare more on agile related topics and also be strong technically.

Skills evaluated in this interview

Interview Questionnaire 

1 Question

  • Q1. How well do you manage your team when a critical resource is on leave?
  • Ans. 

    I prioritize tasks and delegate responsibilities to ensure smooth functioning of the team.

    • Identify critical tasks and prioritize them

    • Delegate responsibilities to team members based on their strengths

    • Ensure clear communication and provide necessary support

    • Monitor progress and make adjustments as needed

    • Maintain a positive and supportive work environment

    • Examples: During a team member's absence, I delegated their tasks to ...

  • Answered by AI

I applied via Company Website and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is WSJF? How to calculate that?
  • Ans. 

    WSJF stands for Weighted Shortest Job First. It is a prioritization technique used in Agile development.

    • WSJF helps in prioritizing the backlog items based on their business value, time criticality, risk reduction, and opportunity enablement.

    • The formula to calculate WSJF is (Business Value + Time Criticality + Risk Reduction + Opportunity Enablement) / Job Size.

    • The higher the WSJF score, the higher the priority of the b...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - More questions were asked about Agile terminology like vertical slicing, Horizontal slicing, Calculating sprint velocity and resource management etc.. All the best for those who read this.. Definitely You will clear

Skills evaluated in this interview

Enpass Technologies Interview FAQs

How many rounds are there in Enpass Technologies Customer Success Manager interview?
Enpass Technologies interview process usually has 2 rounds. The most common rounds in the Enpass Technologies interview process are One-on-one Round.
How to prepare for Enpass Technologies Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Enpass Technologies. The most common topics and skills that interviewers at Enpass Technologies expect are Client Onboarding, Customer Acquisition, Customer Engagement and Customer Retention.

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Enpass Technologies Customer Success Manager Interview Process

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