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Enpass Technologies Customer Success Manager Interview Questions and Answers
Enpass Technologies Customer Success Manager Interview Experiences
1 interview found
Anonymous
I applied via Job Portal and was interviewed in Jun 2024. There were 2 interview rounds.
(1 Question)
- Q1. Take me through your profile and work experience
(1 Question)
- Q1. What is your idea of Customer Success?
- Ans.
Customer Success is ensuring customers achieve their desired outcomes through proactive support and guidance.
Proactively engage with customers to understand their goals and challenges
Provide personalized support and guidance to help customers achieve success
Monitor customer progress and address any issues or roadblocks promptly
Build strong relationships with customers to foster loyalty and advocacy
Interview Preparation Tips
Interview questions from similar companies
I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.
(1 Question)
- Q1. Understanding of API, SSO, Chatbots, previous work experience, behavioural questions- use STAR method to answer
Case Study Presentation. Of all the FreshWorks suite of products that we offer, learn one,.look at the case studies, success stories and prepare a similar case study involving the CX pain-points, reason behind implementing that particular FW product, 90 day results after implantation etc. Present it to an interview panel of 3, Q&A session
(1 Question)
- Q1. Culture fitment. Go through FreshWorks Blogs and LinkedIn to understand the culture, values, motto etc
Interview Preparation Tips
For someone who's not. Have some knowledge of tech concepts like API, Cloud Technology, SSO and authentication types, How a typical Helpdesk ( ticketing tool) functions. Knowledge about Customer Success, KPIs etc. How to give a good presentation
Selected
I applied via Approached by Company and was interviewed before Feb 2023. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself
Selected
I applied via Referral and was interviewed in Mar 2024. There were 2 interview rounds.
(1 Question)
- Q1. About your current role and about Freshworks
(4 Questions)
- Q1. About current job, highlights, customer wins
- Q2. Describe your current KPIs
- Q3. Customer base managed
- Q4. Arr of those accounts
- Ans.
The question is asking about the average revenue per account (ARR) of those accounts.
ARR is calculated by dividing the total annual revenue generated from a group of accounts by the number of accounts in that group.
For example, if a group of 10 accounts generated a total revenue of $100,000 in a year, the ARR would be $10,000 ($100,000 / 10).
Interview Preparation Tips
I applied via Referral and was interviewed before Aug 2021. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me about yourself
- Q2. Explain one of your recent projects
- Q3. Tell me one risk that ypu handled recently
- Q4. Difference between risk and challenge
- Ans.
Risk is a potential negative outcome while challenge is an opportunity for growth.
Risk is something that may cause harm or loss while challenge is a task that requires effort and skill.
Risk is often associated with uncertainty and unpredictability while challenge is a known obstacle that can be overcome.
Risk can have a negative impact on a project or organization while challenge can lead to personal or professional gro...
- Q5. Project is not progressing well what will be your action as project manager
- Ans.
Identify the root cause, re-evaluate the project plan, and communicate with stakeholders.
Conduct a thorough analysis to identify the root cause of the issue
Re-evaluate the project plan and make necessary adjustments
Communicate with stakeholders to keep them informed and get their input
Implement corrective actions and monitor progress closely
Consider bringing in additional resources or expertise if needed
(3 Questions)
- Q1. Why do you want to join HCL
- Q2. What are the tasks and roles as resposibilities you play day in day out as project manager
- Q3. Do you do budgeting as well
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. My backgrounds Photogrammetry
I applied via Walk-in and was interviewed in Jun 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Intro, about last birthday
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jul 2021. There was 1 interview round.
(1 Question)
- Q1. PF/ESIC/ Income Tax/ TDS return filing process
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Apr 2021. There were 3 interview rounds.
(1 Question)
- Q1. My round 1 was with the delivery head, about an hour long. It was mostly situational questions, what-if types of analysis, personal traits, fitment judgement.
(1 Question)
- Q1. One of the senior members in the team took round 2. They were trying to fit me into a project that had client interaction regularly. I was asked MSD bases technical questions, behavioural, presentation abi...
(3 Questions)
- Q1. Tell me about yourself.
- Q2. What is your family background?
- Q3. What are your salary expectations?
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jun 2021. There were 3 interview rounds.
(4 Questions)
- Q1. Technical question related to technologies
- Q2. Technical question related to technology
- Q3. Technical proficiency
- Q4. Technology proficiency and adaptability
(4 Questions)
- Q1. Technology related questions
- Q2. Attitude and technology proficiency
- Q3. Technology related question
- Q4. Technical questions related to thing we have worked
Interview Preparation Tips
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Enpass Technologies Customer Success Manager Interview Process
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