Embibe Senior Customer Service Executive Interview Questions and Answers

To sell our product to the customer, we need to understand their needs, highlight the benefits of our product, and provide excellent customer service.

• Research and understand the customer's needs and pain points

• Highlight the unique features and benefits of our product

• Tailor the sales pitch to address the customer's specific needs

• Provide excellent customer service and support throughout the sales process

• Offer competitive...read more

To talk to customers effectively, listen actively, ask open-ended questions, empathize, provide solutions, and follow up.

• Listen actively to understand the customer's needs and concerns.

• Ask open-ended questions to encourage the customer to share more information.

• Empathize with the customer's situation and show understanding.

• Provide tailored solutions that address the customer's specific needs.

• Follow up with the customer...read more